Client Engagement Manager

2 weeks ago

Melbourne, Australia illion Full time

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

**Job Description**:
**_
Your new role and how you’ll make a difference_**

The purpose of the role is to deliver ongoing operational excellence for key accounts by way of delivering on project requirements and account priorities through engagement with the client.

The role is responsible operational support for client queries and has an important role to play in cross sell and upsell opportunities, to deliver the financial results expected of the account to contribute to the Australian business.

**_ The value-add things you’ll be doing_**
- Lead compliance governance in monthly and quarterly engagements in line with existing contracts
- Collaborate with illion account directors to develop client engagement strategy in line with objectives
- Develop and deliver the client engagement plan to deliver the agreed business strategies and objectives.
- Protect existing revenues with contracted business and grow within by identifying upsell and cross sell opportunities, leveraging existing contracts and relationships.
- Maintain a very strong proficiency in the illion product suite and user experience
- Provide client interaction on all streams of client delivery (Portal, invoicing etc)
- Support account directors in the facilitation of large scale client meetings and provide timely updates/meeting summaries to relevant stakeholders/executive leadership team
- Work closely with Program Director to identify and pre-empt risks, constraints and challenges in delivery of projects and escalate any concerns pro-actively
- Manage end-to-end invoicing process including internal due-diligence prior to invoicing the client as well as run to ground all client queries and clarifications

**Qualifications**:
**_
The experience and qualifications you’ll need to be successful_**
- 5+ years’ experience as an enterprise Account Manager or Sales Manager role which was largely built around managing existing account deliverables and performance
- Significant industry knowledge in the applicable industry
- A strong track record of consistently meeting and exceeding KPIs/targets within a solutions environment within complex organisations
- Demonstrated track record of success engaging with senior/mid tier executives
- Proven ability to navigate through an organisational structure to identify key stakeholders and build relationships.
- Demonstrated success in networking at senior/mid levels amongst industry leaders with strong relationship management skills
- Bachelor's Degree in business, finance, accounting, economics or other business-related curriculum (desirable)

Additional Information
**_
Some of our perks_**
- Flexibility and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Paid Parental Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Education Assistance and dedicated time for professional development as part of your role
- Free Employee Assistance Programme, Free Flu Shots and Subsidised Gym Memberships.

**_
illion’s values_**

**Wonder what if**

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

**We’re good eggs**

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

**Human. Kind**

People are the hart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

**We all add up**

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

**_
How to Apply_**

**_
Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply._

  • Customer Engagement Associate

    1 month ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    3 weeks ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Client Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia Talent Web Full time

    About Us: Our client is a leading engineering consultancy specialising in civil engineering design for residential and industrial developments. Their team is committed to delivering innovative, sustainable, and high-quality solutions to their clients. They are currently seeking a dynamic and experienced Client Engagement Manager to join their Melbourne...

  • Client Engagement Manager

    4 weeks ago

    Melbourne City Centre, Australia Monash University Full time

    **The Opportunity** An opportunity is available for an experienced Client Engagement Manager to join the dynamic team at Cranlana Centre for Ethical Leadership. An integral part of CCEL’s Partnerships and Engagement team, this role will drive business development and client engagement for CCEL’s core programs. A key focus will be engaging with and...

  • Client Engagement Manager

    2 months ago

    Melbourne City Centre, Australia Monash University Full time

    **The Opportunity** An opportunity is available for an experienced Client Engagement Manager to join the dynamic team at Cranlana Centre for Ethical Leadership. An integral part of CCEL’s Partnerships and Engagement team, this role will drive business development and client engagement for CCEL’s core programs. A key focus will be engaging with and...

  • Client Engagement Manager

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Monash University Full time

    The OpportunityAn opportunity is available for an experienced Client Engagement Manager to join the dynamic team at Cranlana Centre for Ethical Leadership. An integral part of CCEL's Partnerships and Engagement team, this role will drive business development and client engagement for CCEL's core programs. A key focus will be engaging with and recruiting...

  • Client Engagement Manager

    2 months ago

    Melbourne City Centre, Australia HAYS Full time

    Join a highly successful team and use your sales skills to scope out additional opportunities What future do you want to create? At Hays, we believe in being lifelong partners - to our people as well as our customers. The team in Melbourne play a critical role in the engagement, protection and evolution of relationships with our client partners. With a...

  • Client Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia Care Choice Full time

    Full time permanent opportunity (hybrid role) Attractive salary plus company vehicle Ongoing training and developmentAbout CareChoiceCareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care...

  • Manager, Client Engagement

    3 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Manager, Client Engagement | Melbourne CBD | $90,000 base + sales bonus **Your new company** At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business success, we are a brand that opens doors. We have built a reputation...

  • Client Engagement Consultant

    1 week ago

    Melbourne, Australia State Trustees Limited Full time

    Footscray or Dandenong, with blended work from home/office arrangement - Fixed Term until 30 June 2024 - Salary circa $69k plus super - Applications close 18 February 2024 About the Team The Client Engagement Team, part of State Trustees' Financial Administration department, includes Client Engagement Consultants who collaborate closely with Senior...

  • Associate, Client Engagement

    2 weeks ago

    Melbourne, Australia Unispace Full time

    We continue to revolutionize the creation of workplace to meet the needs of today's ever-changing global brands. Our agile, end-to-end experience, delivered seamlessly across borders, is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology. We believe that everyone should work in an environment...

  • Client Engagement Principle

    4 weeks ago

    Melbourne, Australia Advance Thinking Full time

    Flexibility - Sales/account management for IT delivery roles - Sound understanding of agile We are a high performing boutique consultancy based in Melbourne who are looking to bring on an experienced Client Engagement Principle who is proven in growing our specialisation in IT delivery. The role of Client Engagement Principle is to support our rapid growth...

  • Client Engagement Associate

    4 days ago

    Melbourne, Australia Talent Nation Full time

    Reporting to the CEO - Establish and grow relationships in the ESG Sector - Drive positive environmental and social impact **About us** We have recruited more people into environment, sustainability, and ESG roles in Australia than any agency and walk the talk in terms of our actions. We are a certified BCorp, certified Carbon Neutral, a participant of the...

  • Client Engagement Principle

    2 weeks ago

    Melbourne, Victoria, Australia Advance Thinking Full time

    Flexibility Sales/account management for IT delivery roles Sound understanding of agileWe are a high performing boutique consultancy based in Melbourne who are looking to bring on an experienced Client Engagement Principle who is proven in growing our specialisation in IT delivery.The role of Client Engagement Principle is to support our rapid growth and...

  • Client Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Talent Nation Full time

    Reporting to the CEO Establish and grow relationships in the ESG Sector Drive positive environmental and social impactAbout usWe have recruited more people into environment, sustainability, and ESG roles in Australia than any agency and walk the talk in terms of our actions. We are a certified BCorp, certified Carbon Neutral, a participant of the UN Global...

  • Client Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia CareChoice Full time

    Leading disability provider since 2007 Permanent full time role Opportunity to join a progressive organisation with fantastic benefits About CareChoice CareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the Disability and Private Aged Care sectors in a range of...

  • Client Engagement Manager

    2 weeks ago

    Melbourne, Victoria, Australia CareChoice Full time

    Opportunity to join a progressive organisation with fantastic benefitsAbout CareChoiceCareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the Disability and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist...

  • Copy of Associate, Client Engagement

    3 weeks ago

    Melbourne, Australia Unispace Full time

    We continue to revolutionize the creation of workplace to meet the needs of today's ever-changing global brands. Our agile, end-to-end experience, delivered seamlessly across borders, is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology. We believe that everyone should work in an environment...

  • Copy of Associate, Client Engagement

    2 weeks ago

    Melbourne, Victoria, Australia Unispace Full time

    We continue to revolutionize the creation of workplace to meet the needs of today's ever-changing global brands. Our agile, end-to-end experience, delivered seamlessly across borders, is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology.We believe that everyone should work in an environment that...