Manager Customer Analytics and Performance

4 days ago


Melbourne, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the role

The Customer Strategy & Insights team deliver strategic advice, guidance, and insight to the Customer Markets business. The Senior Manager, Customer Analytics and Performance role is part of a team that comprises several functions including customer strategy, research & insights, customer analytics & performance and data science.

This senior leadership role enables the creation of customer and shareholder value through the interrogation and interpretation of relevant data sets, leading to insights that enable high-quality strategic and tactical business decisions. The Senior Manager will play a key role in communicating recommendations to the Customer Markets Leadership team and influencing decision making associated with these recommendations. The role encompasses customer and product segmentation, analysis of customer behaviour, marketing performance reporting, and general performance optimisation.

What you'll be doing:

- Lead the Customer Analytics & Performance team, creating a culture of high performance and driving capability uplift
- Design, develop and maintain propensity and segmentation models to support business strategies
- Lead the identification and development of value growth opportunities
- Convert complex analytical results into concise recommendations with clear commercial rationale and influence key decision makers to turn these opportunities into action
- Present solutions and clearly articulate technical aspects to stakeholders to ensure business acceptance of modelling assumptions, methodologies and commercial recommendations
- Ensure issues are proactively identified and the team is supported to deliver scientific solutions
- Create a robust marketing performance data landscape for analysis, reporting and to support investment decision making.
- Work closely with Data Science professionals to develop advanced analytics opportunities such as customer lifetime value, churn propensity, customer decision models, cross sell, etc.

What you’ll bring to the role:

- Experience at a senior level in the energy market, in wholesale, retail electricity and/or gas markets
- People leadership including the ability to engage and develop teams
- Excellent presentation, communication and influencing skills including experience in presenting to senior management
- Proven track record of navigating complex, unstructured problems to deliver material improvements in commercial outcomes
- Strong commercial acumen and planning skills
- Motivation to create customer-centric experiences, with the ability to simplify and analyse large data sets to extract customer insights
- Demonstrated experience in process optimisation and program management
- Graduate or post-graduate qualification in a discipline with a strong quantitative methods component

COVID-19 Vaccination Policy

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Marketing



  • Melbourne, Australia Zeller Full time

    **About Zeller** At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash...

  • Analyst, Performance

    7 months ago


    Melbourne, Australia IFM Investors Full time

    Analyst, Performance & Risk Analytics **About us** **Business Overview** Our Operations team collaborates across the business with a strong emphasis on designing solutions, increasing efficiency and reducing operational risks. The team consists of several areas of specialisation including: - Transaction Management & Support - Investment Operations &...

  • Snr Analyst

    1 day ago


    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Funds Management- Contract or TemporaryOur client is a leading Fund which invests directly and indirectly in all major asset classes, including cash, domestic and international fixed interest, currency, Australian and international equities, listed property and private equity. This role is responsible for fixed interest, equities and multi-asset...


  • Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...


  • Melbourne, Australia IFM Investors Full time

    Analyst, Performance & Risk Analytics **About Us** IFM Investors is a private markets manager, with a focus on infrastructure and capabilities in unlisted and listed equity, private equity and debt. IFM manages AU$218.3bn across all asset classes on behalf of 717 institutional clients (at 30 June 2024). We have 230+ investment specialists across our...


  • Melbourne, Australia CitiPower and Powercor Full time

    **Faults Performance Manager**: - Melbourne, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the country for...


  • Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - $180000 per annum- Contact: - Rohan McMasterOur client is a global investment management business with a diverse portfolio and a significant presence in Australia. We are currently seeking an experienced professional to support the investment operation and client services areas of their global...


  • Melbourne, Australia Bupa Full time

    Coach, empower and role model - Drive a culture of continuous improvement - 12 months fixed term contract **The Opportunity** The key focus of this role is to manage the Analytics Engineering team to support HCM and Bupa HI in our understanding of claiming to support the business and HCM Data Science and Insights team in problem-solving and decision-making...


  • Melbourne, Australia Intrepid Travel Full time

    Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 34 years later, we’re proud to be the world’s largest travel B Corp with more than 1000 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places...

  • Manager, Reporting

    4 months ago


    Melbourne, Australia UniSuper Full time

    Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry-leading culture, driving simplification and performance. **The role **You will lead the new Reporting & Analytics function within the Digital & CX team. As Reporting & Analytics Manager, you will...


  • Melbourne, Australia Just Digital People Full time

    Fun, high performing culture - Great work/life balance - super flexible - Supportive culture Just Digital people are working with a super recognisable melbourne retailer. They are after a CRM & Customer Analytics Lead** **with a salary of up to $120k - 130k plus super. These guys have been on one hell of a journey, and are about to embark on a period of...


  • Melbourne, Australia IRI Worldwide (Australia) Full time

    Let’s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. At...


  • Melbourne, Australia NielsenIQ Full time

    Company Description Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. You will MAKE A...


  • Melbourne, Australia Wesfarmers OneDigital Full time

    Are you interested in joining the dream team at Wesfarmers OneDigital? Good call. We’re an exciting new digital enterprise with big ideas, supporting some of Australia’s most trusted and iconic brands focussed on making lives better for people all around Australia. We’re well on our way towards bringing the best of digital and data possibilities...


  • Melbourne, Australia CitiPower and Powercor Full time

    **Operating Performance Team Manager**: - Melbourne, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large numbers of households, as well as commercial and industrial businesses, world class arts,...


  • Melbourne, Australia Aquent Full time

    Working with a NFP and purpose driven organisation that drives tourism and excting events across Victoria, you will work with a dynamic and passionate team. The Data & Analytics Manager will have responsibility for driving innovative data and analytics strategies to achieve the organisation's global business objectives. The role will oversee a small team...


  • Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Account Executive

    2 days ago


    Melbourne, Australia Fractal Analytics Full time

    Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged...


  • Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 39530 **Department**: Customer Research, Analytics & Insights **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their...


  • Melbourne, Australia CitiPower and Powercor Full time

    **Operations Performance Manager** Melbourne, VIC, AU, 3000 **About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health...