Quality Specialist

4 weeks ago

Charlestown, Australia The Salvation Army Full time

Number of Positions Available:

1
Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The Salvation Army Employment Plus (Employment Plus) is one of Australia's leading providers of employment and employment-related Services. Currently placing hundreds of people into work every week, we are guided by our mission to provide quality employment services to job seekers and employers.

All employees of Employment Plus are expected to actively demonstrate the organisation's key competencies of accountability, quality focus and collaboration.

Based in NSW and reporting to the National Quality Manager, the role of Quality Specialist includes the following key responsibilities:

- Assist with the delivery of a strategic audit program and compliance management support function
- Provide considerable technical support for content development and content delivery
- Facilitate and support Quality Assurance Framework, ISO 9001, National Standards for Disability Services and External Systems Assurance Framework certifications
- Provide regional support and monitoring for Workforce Australia and Disability Employment Services
- Assist in identifying and evaluating changes and issues in relation to processes and services
- Assist with the development and maintenance of integrated supporting resources for Employment Plus staff
- Pursue innovative solutions and deliver results within a rigorous compliance framework.
- Review and assess customer feedback and complaints received
- Support technical training and coach staff on continuous improvement
- Extensive knowledge and experience in the Employment Services Industry, including Workforce Australia or Disability Employment Services programs
- Understanding of Australian Government compliance and quality measures.
- Ability to take ownership of actions, objectives and performance; driving tasks and projects through to completion
- Ability to proactively develop and maintain effective internal and external relationships to facilitate the achievement of work goals
- Implementation of commercial, business focused new initiatives
- Experience in adult learning and blended learning initiatives
- Ability to plan, prioritise and achieve high performance goals in a team environment
- Driver Licence preferred

In return, you will have access to:

- Attractive remuneration & NFP salary packaging benefits ($15,900 tax-free + meal & entertainment benefits)
- Great work-life balance with an opportunity for a 9-day fortnight or an accrued day off every 4 weeks
- Discounted fitness memberships, health insurance, retail discounts and more
- Attractive leave benefits with access to purchase leave, 12 weeks paid Parental Leave and up to 5 days paid leave per year to support the Salvos
- Access to EAP and health & wellness initiatives, fostering a supportive and inclusive approach to your overall wellbeing
- Long-term employment opportunities within the EPlus & wider Salvos networks
- Comprehensive and supportive on the job training

We value Integrity, Compassion, Respect, Diversity, and Collaboration.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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