Quality Assurance Specialist

2 weeks ago

Charlestown, Australia Allianz Australia Full time

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Contract opportunity to 31 December 2024**

Are you looking for your next exciting move in your career? We're currently recruiting in the Underwritten Workers Compensation & Distribution (UWWC) team in Personal Injury for a Quality Assurance Specialist. We are flexible on the location for this role.

In this role you will support the delivery of quality assurance processes to meet regulatory and legislative requirements and identify opportunities for process improvements from reviews which consider claims and underwriting management from both a customer and technical perspective.

**You'll be responsible for**
- Undertaking quality assurance audits across claims and underwriting management.
- Developing a deep understanding of regulatory and compliance issues to mitigate potential negative impacts on the organization.
- Proactively identifying, reporting, and managing risk issues and incidents, escalating when necessary and supporting the business in identifying potential breaches, assisting in reporting, investigation, and remediation requirements.
- Contributing to improvement initiatives for the quality and compliance framework and supporting the implementation of action plans resulting from audit outcomes.
- Assisting the relevant manager in providing feedback on business trends and training gaps, ensuring compliance with technical and regulatory requirements while maintaining a high-performance culture with a focus on customer centricity.

**About you**
- Demonstrated experience in a claims and/or underwriting management environment, understanding key phases of the underwriting or claims lifecycle and providing support on business decisions.
- Proven experience in quality assurance, compliance, and/or risk management within a complex, matrixed general insurance, or financial services organization.
- Strong ability to plan and prioritize effectively, organize tasks, and manage competing demands.
- High attention to detail, completing tasks with thoroughness and accuracy, and quickly identifying errors or inconsistencies within information.
- Proven ability to partner and collaborate effectively with stakeholders, establishing strong professional relationships and influencing outcomes and demonstrated technical proficiency with systems, software, databases, reporting, communication, and analytical tools.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Professional

**Location**:

- Charlestown, NSW, AU, 2290**Area of Expertise**:
Operations

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full Time or Part Time

**Remote Job**:
Hybrid working

**Employment Type**:
Temporary

**ID**:
39194

**Posi

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