Claims Officer

**Claims Officer - Personal Injury | Charlestown, NSW**

**What if you could put the customer at the heart of everything you do?**

Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing Workers Compensation team in Charlestown, NSW you will be part of a fast-paced environment dedicated to providing outstanding service, innovative thinking and return to work support.

As a Claims Officer you will be responsible for delivering administration support to the wider claims management business unit. You will be responsible for claims management tasks that are critical to ensuring our Claims Consultants have the tools to progress claims. Possessing a positive and can do attitude is a must for this role.

**You'll be responsible for**:

- Assisting with the day to day duties of administration and claims management
- Demonstrating high attention to detail and high accuracy in respect to administration work
- Meeting tight deadlines and maintaining a systematic approach to work by exercising initiative and organising resources efficiently
- Working effectively as part of a highly disciplined team and working independently on individual workloads
- Updating and maintaining internal systems.

**Important to your success**:
**‎**
- Demonstrated enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
- Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- High attention to detail by completing tasks with thoroughness and accuracy and the ability to quickly identify errors or inconsistencies within information.

**What's on offer?**
- Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life.
- Work within a specialist area of the Personal Injury team where you will have stability and autonomy.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".
- Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role._


**Job Level**:
Entry Level

**Location**:

- Charlestown, NSW, AU, 2290**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
34853