Member Support Officer
4 weeks ago
Flexible work arrangements
- Corporate Partnerships
- Access to on-going training and development opportunities
**Who are we**:
MBV represents just over 6,500 members within the construction industry, including large and small builders across the domestic and commercial sectors, as well as apprentices, suppliers, and manufacturers.
**About the role**:
The Member Support Officer will assist the wider team to improve the delivery of service outcomes, optimise member satisfaction and increase member retention.
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**Key Position Tasks**:
- Follow through on new onboarding processes including outbound follow up calls at 1 month and 3 month intervals
**Key Knowledge, Skills and Attributes**:
- Exceptional customer service focus
- Excellent communication skills, both written and verbal
Strong attention to detail
- Strong computer skills
**Prior Experience**:
- Previous experience in an administrative/clerical role
- Previous experience in a customer service environment
**What MBV can offer you**:
- Strong people engagement and values-based culture
- Access to on-going training and development opportunities
- Flexible work arrangements
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