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Member Services Officer
4 weeks ago
SMAART Recruitment is excited to continue our partnership with Victoria's Peak Body Association in a leading industry. In their open-plan offices close to
**Melbourne's CBD**, you'll find yourself amongst a supportive and inclusive team, assisting their members with any enquiries regarding their membership.
As a
**Member Services Officer**, you will be the first point of contact for their members and responsible for managing member relationships, attending to enquiries about their membership and related products and services, and assisting with the onboarding of new members.
Join a company that practices what it preaches - empowering individuals to build a better future. Enjoy a positive work culture, flexible arrangements, state-of-the-art training, and a wide range of perks and benefits.
**About the role**:
- Full-time permanent position
- Salary: $58,000 - 60,000 + super (depending on experience)
- Monday to Friday, 8:30am - 5:00pm
- **Hybrid position**, flexibility to work from their **East Melbourne (3002) **office as well as to work from home a 1-2 days a week
- Ongoing training and development opportunities to grow your career
- Collaborate with a supportive team that values and uplifts one another
- Fun & Games with calendar-based social events
**What we're looking for**:
- Relevant experience in customer service, call centre, reception, sales, or account management
- Excellent communication skills, verbal and written, are a must
- Comfortable using MS Office and a customer database/CRM system
- Confident decision-making and problem-solving skills
- Ability to multitask in a complex, fast-paced environment
- Attention to detail and ability to negotiate
If you have experience in customer service, call centre, sales/retention, or account management, and are looking for a key role within a well-established business with ample progression opportunities, we want to hear from you.
To apply: please submit your resume and cover letter by clicking the
**"APPLY"** button. For a confidential discussion, contact Sonja from SMAART Recruitment at 03 8637 4405.
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