Lead Management Support Officer

3 weeks ago


East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

Member Experience
Marketing and Commercial
Sydney
Full Time, Permanent

24/1/2024

$86,978 p.a FTE base plus 14% Super, Full time, permanent opportunity, Sydney location
Additional leave over Christmas Period and well-being days
Opportunity to support implementation of large-scale change
About the RACGP
The Royal Australian College of General Practitioners (RACGP) is the peak representative organisation for general practice, the backbone of Australia’s health system. We set the standards for general practice, facilitate lifelong learning for GPs, connect the general practice community, and advocate for better health and wellbeing for all Australians.

About you
As our Lead Management Support Officer, you’ll have a strong customer mindset and a positive, can-do attitude. A passionate team player, you can also work autonomously and enjoy meeting new people and helping others. Working closely with other lead support officers and other internal stakeholders, you’ll possess the following:
customer service experience
excellent communication and interpersonal skills
high attention to detail and ability to complete multiple tasks simultaneously
the ability to pick up new and custom IT systems quickly
proficiency in Microsoft Office and Zoom webinar
About the opportunity
Reporting to the National Manager Marketing GP Training, you’ll support the delivery of the marketing and engagement functions for colleges GP training programs. You’ll provide direct support to the regional campaign lead team and be a key point of contact for medical students and doctors interested in a career in general practice. Some other responsibilities include:
providing a high level of customer service in responding to enquiries in a timely manner, offering accurate guidance and assistance to prospective applicants
maintaining the college’s Customer Relationship Management (CRM) contact database
providing administrative support to the regional campaign lead team such as booking travel, updating records, etc.
attending promotional events and activities
assisting in the preparation of events and other activities such as booking webinars, managing RSVPs, arranging catering, booking couriers, collating collateral, etc
The Benefits

14% superannuation
Additional leave over the Christmas and New Year period
17.5% annual leave loading for EBA employees
Hybrid working arrangements
The Core Academy
High-profile health and education organisation where progressive leadership, innovation integrity, collaboration and accountability are valued.
To apply

Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check.

**Applications close**: 7th February 2024

“We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant”

The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.


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