Customer Solutions Consultant

3 weeks ago

Geelong, Australia HAYS Full time

Multiple roles | WFH flexible | Great hourly rate

**Your new company**

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

I am currently partnered with a local Geelong organisation who is seeking multiple Customer Solutions Consultants for an immediate temporary assignment, with WFH flexibility. As the Customer Solutions Consultant, you will work between 25-38 hours per week, from both the office and home

**Your new role**
- Handle all incoming contacts including general, billing, faults, plumbing, development and operational enquiries
- Manage complex issues, including the management of customer complaints
- Process allocated correspondence

**What you'll need to succeed**

To succeed as the Customer Solutions Consultant, you will need:

- Experience in a similar customer service environment (call centre desired)
- Demonstrated experience handling complex customer enquiries
- Exceptional communication skills, both written and verbal
- Excellent IT proficiency including MS Office, Outlook and phone systems
- Ability to interact with customers with empathy
- Full Australian working rights

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $44.66 + super, working from home flexibility, an opportunity to progress your career within the organisation and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Team Manager

2831700

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