Associate Director, Residential Services

2 months ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0043273
**Location**:Parkville
**Role type**:Full Time / Continuing
**Department/School**: Student and Scholarly Services
**Salary**:Senior Manager 1 - Salary Guide high $100K’s package
- Leverage your expertise in this key leadership role
- Lead a high-performing residential services function
- University-wide Impact
- The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated._

**Student and Scholarly Services** provides student administration and services from recruitment and point of enquiry to graduation in addition to providing wellbeing and scholarly services to students and staff at the University of Melbourne.

**About the Role**

The responsibilities include but not limited to:

- Develop and execute operational plans to ensure the University Colleges and Residential Life strategic objectives are met
- Ensure that the University provides an optimal service for residents and prospective residents in understanding and choosing residential accommodation and in taking up an offered place
- Lead, motivate, manage and coach staff within Residential Services to achieve goals, embed a culture of service excellence to meet client service delivery expectations and work effectively with the broader shared service teams
- Lead and drive continuous improvement initiatives across residential life to improve both the student experience and the efficiency and effectiveness of service delivery
- Embed a culture of service excellence and ensure that the unit has people with the skills capabilities and tools necessary to meet client service delivery expectations and work effectively with the broader shared service teams.
- Work productively with the University's operators, suppliers, investors and other stakeholders, both internally and externally, to improve residential services at the University
- Deputizes for the Director when and as required

**About You**

Ideally you will be able to demonstrate your prior record of delivery in relation to:

- A postgraduate qualification plus at least five years’ experience in student accommodation or an equivalent combination of relevant experience and education/training
- Demonstrate University values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace
- A developed understanding of student accommodation delivery, ideally in a university or other tertiary education environment
- Outstanding interpersonal, communication skills with diverse stakeholder groups and the ability to influence
- Innovative approach to problem-solving and delivering value
- Exceptional leadership capabilities, particular in a complex environment

**To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.**

**Please note: To be considered for this role you must have current valid work rights for Australia.**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

**Join Us**

**Advertised**: 21 Jun 2023 12:05 AM AUS Eastern Standard Time

**Applications close**: 05 Jul 2023 11:55 PM AUS Eastern Standard Time

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