Customer Experience Support

5 months ago

Noble Park, Australia E & S Full time

Noble Park Support Office Location | Generous staff discounts
- Pivotal Role in our Customer Support Team | Ongoing development & support
- Full-time role with WFH Flexibility | 6 month maternity leave contract initially

Reporting directly to the Customer Experience Manager, this 6-month contract role is dedicated to ensuring that each e&s customer benefits from a committed advocate to address their concerns. Acting as a skilled mediator between our suppliers and customers, you'll play a crucial role in ensuring timely resolution and utmost satisfaction for our valued clients.

**A Customer Support Officer, with us, involves**:

- Providing hands-on support to our customers, sales teams and the warehouse and logistics team to ensure customer satisfaction.
- Coordination of customer deliveries to ensure deliveries are made in full and on time.
- To use all resources of the company to resolve any customer issues as efficiently as possible
- Liaise with our suppliers to assist in the resolution of customer issues
- Managing the allocation of stock, ensuring customer requirements are met.
- Following-up expected delivery dates with customers.
- Working closely with the warehouse and logistics team to ensure optimise delivery efficiency.
- Assist the Accounts Receivable team with the processing of delivery invoices.

**Here’s what we’re looking for**:

- Cooperative, friendly and supportive nature.
- Strong problem solving and analytical skills.
- Proactive approach to resolving issues or potential issues.
- Confident customer service skills.
- Effective time management skills.
- Strong attention to detail.
- Competent and accurate computer skills.
- Team builder and team player.

**What you can expect as an employee, with us**:

- To feel a strong sense of belonging with us. In belonging with us, you can thrive with us, in your own way.
- To be empowered. We are talking about the power that comes from belonging which gives us the self-belief to deliver results and to then make the decisions that enable exceptional and distinctive customer experiences.
- To have fun. Life’s too short not to, right?
- Flexibility to strike the right balance for you between working at our Support Office and working from home.
- Generous employee discounts on our product range.
- Five weeks of annual leave offered at five years of service.
- EAP support, novated car leasing & invites to exclusive supplier events/galas

**About us**:

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