Customer Support Specialist
2 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our national Customer Support Centre in Melbourne, Australia.
As a key member of our team, you will provide exceptional customer support to customers covering all inbound and outbound customer-related contact within our Medical and Scientific division.
You will thrive in a fast-paced environment with a passion for delivering high-quality support to our customers. Key responsibilities include providing product and services information, addressing daily enquiries, and assisting with emerging problems with accuracy and efficiency.
Key Requirements- Experience in a similar customer service role
- Confidence and knowledge of an inbound call centre team handling customer queries, sales orders, returns, and credits
- Order management experience and understanding of inventory
- Excellent written and verbal communication skills
- Able to work in both a team environment and autonomously
- Ability to take ownership to ensure outcomes are met
- Exposure to Microsoft Dynamics D365 is preferential
- Previous experience in the scientific or medical industry is preferable
We offer a range of benefits to support your career growth and well-being, including:
- A competitive salary estimated at $60,000 - $80,000 per annum
- A full-time permanent role with Monday to Friday working hours
- Car parking at our Noble Park site
- Career development and growth opportunities
- Tight-knit and engaging team with a motivated and disciplined approach
- Health fund and banking discounts
- Discounts at over 100 retailers, including groceries and fuel
In Vitro Technologies is a leading healthcare and scientific distribution organisation that specialises in the sales, marketing, and support of medical products throughout Australia and New Zealand.
We pride ourselves on providing high-quality support to our customers, and we are committed to helping you grow and develop in your career.
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