Customer Support Specialist

2 weeks ago


Noble Park, Victoria, Australia In Vitro Technologies Pty Ltd Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our national Customer Support Centre in Melbourne, Australia.

As a key member of our team, you will provide exceptional customer support to customers covering all inbound and outbound customer-related contact within our Medical and Scientific division.

You will thrive in a fast-paced environment with a passion for delivering high-quality support to our customers. Key responsibilities include providing product and services information, addressing daily enquiries, and assisting with emerging problems with accuracy and efficiency.

Key Requirements
  • Experience in a similar customer service role
  • Confidence and knowledge of an inbound call centre team handling customer queries, sales orders, returns, and credits
  • Order management experience and understanding of inventory
  • Excellent written and verbal communication skills
  • Able to work in both a team environment and autonomously
  • Ability to take ownership to ensure outcomes are met
  • Exposure to Microsoft Dynamics D365 is preferential
  • Previous experience in the scientific or medical industry is preferable
What We Offer

We offer a range of benefits to support your career growth and well-being, including:

  • A competitive salary estimated at $60,000 - $80,000 per annum
  • A full-time permanent role with Monday to Friday working hours
  • Car parking at our Noble Park site
  • Career development and growth opportunities
  • Tight-knit and engaging team with a motivated and disciplined approach
  • Health fund and banking discounts
  • Discounts at over 100 retailers, including groceries and fuel
About In Vitro Technologies

In Vitro Technologies is a leading healthcare and scientific distribution organisation that specialises in the sales, marketing, and support of medical products throughout Australia and New Zealand.

We pride ourselves on providing high-quality support to our customers, and we are committed to helping you grow and develop in your career.



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