Current jobs related to Customer Success Manager - Cremorne - Wellio

  • Customer Success Executive

    2 weeks ago

    Cremorne, Australia Give A Grad A Go Full time

    Competitive graduate salary of $60,000 - $65,000 + Super - Flexible progression - this role could lead to several positions - Joining a rapidly growing startup already obtaining international clients **Company profile - Tech Startup** Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a...

  • Customer Success Advisor

    2 weeks ago

    Cremorne, Australia Give A Grad A Go Full time

    Competitive graduate salary of $60,000 - $65,000 + Super - Flexible progression - this role could lead to several positions - Joining a rapidly growing startup already obtaining international clients **Company profile - Tech Startup** Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a...

  • Customer Partner

    4 days ago

    Cremorne, Australia Reece Group Full time

    Customer Partner - Consumer & Builder You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees...

  • Customer Marketing Lead

    5 days ago

    Cremorne, Australia Reece Group Full time

    Customer Marketing Lead **About Reece** Reece is more than Australia’s largest supplier of plumbing and bathroom products. We’re a market leader in trade goods distribution, serving residential, commercial, and infrastructure markets across Australia, New Zealand, and the United States. As an ASX-listed company with over 900 branches and 10,000...

  • Customer Operations Specialist

    4 weeks ago

    Cremorne, Australia Heidi Health Full time

    Heidi is on a mission to half the time it takes to deliver world class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians...

  • Customer Operations Specialist

    2 hours ago

    Cremorne, Australia Heidi Health Full time

    Heidi is on a mission to half the time it takes to deliver world class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. Today, we have a suite of tools that modernise the way patients receive and clinicians...

  • Customer Service

    2 weeks ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service / Call Dispatch Operator **Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of...

  • Customer Support

    2 weeks ago

    Cremorne, Australia Birchal Full time

    **Support forward thinking investors who are funding our future**: - **Make a difference in a role that supports the growth of new and emerging businesses**: - **Utilise multiple communication channels to enhance investor experiences**: - **Opportunity to grow your FinTech career in a new and exciting industry** **About Birchal** Birchal is...

  • Customer Experience Partner

    4 weeks ago

    Cremorne, Australia Domain Group Full time

    **Customer Experience Partner - Melbourne Office - Permanent Full Time** A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as...

  • Customer Experience Partner

    3 hours ago

    Cremorne, Australia Domain Group Full time

    **Customer Experience Partner - Melbourne Office - Permanent Full Time** A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as...

  • Customer Service Representative

    1 week ago

    Cremorne, Australia Soufflet Malt Full time

    **POSITION TITLE**: Inside Sales Support - Customer Service Representative **BUSINESS UNIT**: Cryer Malt ROLES REPORTING TO THIS ONE: Nil **LOCATION**: Cremorne/Derrimut **REPORTS TO**: Business Supervisor/Sales Manager, Cryer Malt **POSITION DIMENSIONS**: End to end coordination of customer orders - from order receival through to warehouse release and...

  • Customer Service

    1 week ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service - Help Desk Operator **Date**:24 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- We are looking for a **Customer Service Representative / Helpdesk Operator** within the **Ventia Operations Centre (VOC)**. We are seeking vibrant and highly engaged individuals who are inspired by customer excellence and quality outcomes.The...

  • Customer Advocate

    2 weeks ago

    Cremorne, Australia carsales Full time

    Company Description **Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact....

  • Customer Service Operator

    1 week ago

    Cremorne, Australia Skout Solutions Full time

    About The Roles Due to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Operations Centre (VOC) to support our clients through our state-of-the-art monitoring systems. As a member within the VOC team, you will be required to manage incoming work orders for proactive...

  • Property Manager

    3 days ago

    Cremorne, Australia Reece Group Full time

    Property Manager **About Reece** You probably know Reece as Australia’s largest supplier of plumbing and bathroom products. But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 9,000 employees across...

  • Account Manager

    7 days ago

    Cremorne, Australia S2M Full time

    Opportunity to build your career with an agency with global clients - Competitive salary package As an experienced digital marketer with knowledge on various marketing channels, you will utilize your experience to be a hands-on **Account Manager** and be the first point of contact of clients and provide exceptional client servicing management. **What can...

  • Supermarket Duty Manager

    1 week ago

    Cremorne, Australia Supa IGA Cremorne Full time

    Supamart is a fast growing, independent, family owned Supermarket, currently operating several Supermarkets across Sydney. We have a proud and successful history in providing products and customer service of the utmost quality. We are passionate about providing our customers a first-hand positive experience with the freshest and highest quality fruits &...

  • Customer Service Representatives

    4 weeks ago

    Cremorne, Australia Decjuba Full time

    Convenient Cremorne location with a flexible working model available - Career opportunities, Innovation, empowerment & growth - join our #DREAMTEAM - AMAZING Head Office events calendar and gorgeous office workspace **THE OPPORTUNITY...** We have an exciting opportunity for a Customer Service Representative to join our dynamic and passionate Customer...

  • Key Account Manager-packaging

    2 weeks ago

    Cremorne, Australia Pact Packaging Full time

    **Company Description** Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. Join our Closures, Dairy and Beverage business and as Key...

  • Clinic Manager

    1 week ago

    Cremorne, Australia REMOVERY LLC Full time

    **ABOUT REMOVERY** Join us in our journey of normalising tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional,...

Customer Success Manager

4 weeks ago

Cremorne, Australia Wellio Full time

**About Wellio**

It’s probably not news to you that wellbeing and mental health issues are rising among Australian students. 40% of young people have suffered from a mental disorder in the last 12 months, so chances are you know someone who has been affected.

Wellio was founded to help schools put mental wellbeing at the heart of a student's learning experience. We believe the deterioration of youth mental health is one of the most important problems in the world to tackle right now, and we’re looking for people to join us on that journey.

Wellio is a wellbeing platform that empowers schools to deliver engaging and interactive wellbeing programs. Through Wellio, schools are able to easily measure the impact of their program and monitor student wellbeing with real-time data. Our clients use Wellio to proactively teach students skills that help them thrive, including how to manage anxiety, build strong relationships, reduce phone addiction, improve sleep, and practice mindfulness and gratitude.

Over the last 12 months, our client base has grown by 400%, with that set to keep growing with our recent launch in the UK.

That’s why we need your help

**About The Role**

We’re looking for a Customer Success Manager to help us ensure our clients deliver a world-class wellbeing experience using Wellio and keep growing their subscriptions each year.

In this role, you’ll spend your time hands-on supporting schools and building relationships, but you’ll also work strategically with leadership to increase our impact You could be working closely with clients one day by running a staff training and mapping out a strategy to improve onboarding the next. Your goal will be to ensure that each school receives a first-class customer experience, and that students are supported in unlocking the full benefits of Wellio.

This is a unique opportunity to make a huge contribution and solve real problems facing today's students.

**Key Responsibilities**
- Work strategically with leadership to improve our client success systems. For example, over the last few weeks, we’ve been implementing changes to our training systems to ensure they scale to a bigger client base.
- Identify and proactively engage with schools at key moments of the customer lifecycle to provide support, handle escalations, and ensure teachers and students are successfully moving through their wellbeing program.
- Engage with clients looking to expand Wellio into new areas of their school and to help increase the impact of Wellio.
- Work closely with our product team to announce and upskill teachers on Wellio’s newest features. You’ll also create how-to guides and videos so teachers can help themselves
- Oversee the subscription renewal process for all schools you manage.
- Staying up to date on relevant Education Sector changes that impact schools (e.g. curriculum changes, policy reforms) to ensure that Wellio is best supporting schools given changes in the broader environment

**About You**
- Improving people’s wellbeing and mental health is important to you. You understand the impact a person’s wellbeing can have on their education and future.
- You’re excited about becoming a foundational piece of a fast-growing start-up where you’ll be responsible for innovating and developing new processes.
- You have previous experience in a customer success role that you can draw on and bring to a new organisation. This isn’t a deal breaker, though. We’re very open to hiring a smart generalist without much experience if they’re a fast learner
- You’re customer-focused and love the satisfaction that comes with solving problems and responding to your clients' needs.
- You‘re a people person. You probably don't have any trouble striking up conversations with anyone.
- You're eager to learn, constantly driving to be better, and enjoy building new systems and processes.
- You’re a hard worker who gets things done and can work independently while contributing to a wider team.

**Why Join?**
- Competitive salary that reflects your experience.
- In this role, you’ll be a foundational piece of one of Australia’s fastest-growing startups, providing you with opportunities for growth and career development.
- A flexible and hybrid work environment that works for you and your lifestyle.
- Your HQ will be at The Commons in the heart of Richmond - one of Melbourne’s most highly sought-after office spaces.
- Working on something that really matters and makes a tangible difference in people’s lives. If having a positive and meaningful impact on people’s lives is important to you, Wellio is the place for you.
- A full IT set-up and access to whatever you need to ensure you have a comfortable work-from-home environment.
- Regular company events and conferences.

**Next Steps**

We’re actively looking for the right person to join our team as a full-time, permanent Customer Success Manager.

**Job Types**: Full-time, Permanent

**Salary*