Customer Service Operator

1 day ago

Cremorne, Australia Skout Solutions Full time

About The Roles
Due to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Operations Centre (VOC) to support our clients through our state-of-the-art monitoring systems.

As a member within the VOC team, you will be required to manage incoming work orders for proactive and reactive maintenance of essential infrastructure in Victoria while ensuring service level agreements are met from our clients.

Key skills include ability to effectively work in a high-pressure environment whilst maintaining professional standards and excellent customer service behaviour. The ability to handle multiple tasks simultaneously with a high attention to detail is critical to the role. Compliance to procedures is a fundamental requirement.

We have multiple opportunities working on one of the following schedules:

- 24/7 365 rotating roster (5 weeks annual leave per year, plus monthly shift allowance)
- Monday to Friday (38 hours per Week) and
- Monday to Sunday 12 Hour Shifts working on a rotating roster.

We offer flexible working conditions, development and working alongside a supportive and inclusive team. The role will be located out of Heatherton until March when the VOC will be moved into our new office based in Cremorne (Richmond, VIC)

What you'll be doing:

- Monitoring of Client systems
- Faults handling and management
- Coordinate multiple and different trades based personal for urgent works / fault rectification
- Management of trade-based employees and sub-contractors
- Coordinate and support allocated field resources through effective communication a sense of urgency and the use of technologies to minimise cost and reduce travel time

About You
Ideally you will have experience in a similar position or call centre operator experience accompanied with:

- Sound computing skills, specifically in the use of the entire MS Office Suite
- Prior experience using Computerised Maintenance Management Systems such as Maximo & Click (desirable)
- Strong customer service handling skills
- Customer orientation and ability to adapt/respond to different personalities
- Ability to multi-task, prioritize, and manage time effectively

What We Offer You
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

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