Customer Success Advisor

2 days ago

Cremorne, Australia Give A Grad A Go Full time

Competitive graduate salary of $60,000 - $65,000 + Super
- Flexible progression - this role could lead to several positions
- Joining a rapidly growing startup already obtaining international clients

**Company profile - Tech Startup**

Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a fast-growing property tech startup, boasting an award-winning innovative platform. Their ground-breaking tech is empowering construction workers on-site and creating safer & more efficient worksites.

The business leaders are serial entrepreneurs with decades of experience in startups and the building industry. They champion junior talent and are eager to continue investing in grads offering a supportive environment.

**Key responsibilities - Customer Success Advisor**
- In this Customer Success Advisor job, you can expect the following tasks, but not limited to:_
- Building, retaining & growing the customer base
- Developing relationships between the customer & support team
- Onboarding new customers
- Maintaining long-lasting relationships with a portfolio of customers
- Conducting virtual/on-site business reviews with clients
- Identify product improvements from customer feedback, industry trends, competitors etc
- Lots of opportunities to travel (COVID permitted) interstate and more

This client-focused role allows you to deep dive into the product and build relationships with its customers. It allows you to lay the foundation to support a career path in any department (e.g. operations, sales etc)

**Job requirements - Customer Success Advisor**
- Educated to degree level
- A real passion to join a startup If you're new to this all, we're here to help you understand life at a startup
- Any previous experience in the property/construction/project management industry is a bonus but not essential
- Fantastic communication skills, both written & verbal
- Team player who is result-oriented
- Ability to build rapport easily with a genuine curiosity in client's business
- Entrepreneurial flair
- Resilience and proactive positive spirit
- Empathy for customers
- Growth mindset
- Real technical aptitude - are you the go-to tech person for family & friends?

**Benefits of the job - Customer Success Advisor**
- Competitive graduate salary of $60,000 - $65,000 + Super
- Opportunity to the employee ownership plan (ESOP)
- Joining a rapidly growing startup already obtaining international clients
- A leadership team that seriously care about your training and development
- In safe hands with an expert management team of serial entrepreneurs with venture capital experience
- Expect opportunities early on to be involved in client meetings and exposure to full business operations
- Flexible progression - this role could lead to a managerial role, sales, product, HR, or operations
- The company comes together regularly as a team, but you can work remotely
- Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion Promise for more information about this._
- INDAUS_

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