Customer Service and Administration Allrounder

4 months ago

Dandenong, Australia Victoria Carpets Full time

You care about the customer, love solving problems & have exceptional attention to detail - bring your positive energies & ‘all in’ approach to this close-knit A Grade Team

This hiring campaign is very much about identifying a hardworking, team orientated and personable individual who is talented and experienced in customer service and administration - someone for the business to invest in for the long term

We are looking for someone who:

- Connects well with people - forming great working relationships comes naturally to you;
- Follows through on commitments and finishes what they start;
- Believes in getting things right the first time round and really takes pride in their work; and,
- Likes to lend a helping hand and support their colleagues, they care about the people they work with.

**Welcome to Victoria Carpets**

Here we are proud of our 120-year history Established in Scotland in 1895, our Australian operations commenced in 1954. Only the fourth company to begin manufacturing carpets in Australia, we now employ more than 200 people nationally. All our carpets are manufactured in Australia from our production site in Dandenong, Victoria. In addition, Victoria carpets own a second production site in Bendigo, where we process and spin the wool, which goes into our quality wool carpets. We take pride in the fact we support local industry carpet made in Australia by great Australian people.

**The Position**

Reporting through to the Customer Service Manager and working as a key member of the Victoria Carpets Team, you will consistently deliver an exceptional ‘customer experience’ to each of the customers you interact with each day. You will build great relationships with our customers.

Important tasks of this dynamic role include;
- Answering phone calls from clients, customers and internal staff.
- Data Entry of customer and internal Sales Rep orders received.
- Liaising with customers and internal staff to solve customer enquiries.
- Checking stock levels on inventory before placing orders.

**Right fit for you?**

Additional Selection Criteria include;
- Excellent verbal communication skills - we’re in search of an articulate, open and honest communicator;
- Standout planning and organisation skills that are complemented by amazing attention to detail;
- A proven track record as a good team player;
- An ability to ‘think on your feet’, multitask and remain effective under pressure; and
- Reasonably fast and accurate office technology skills.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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