Customer Service Administration Officer

3 weeks ago

Dandenong, Australia Beaumont Tiles Full time

**Enjoy your career with Beaumont Tiles**
- **
Join the tile industry leader within the Bunnings/Wesfarmers group**:

- ** Strong focus on cost estimation, order administration and customer support**:

- ** Fast paced, dynamic and collaborative team**

**The role**:
We are looking for a skilled Customer Service Administration Officer to join our Residential Sales team. Based in our Victoria State Office in Dandenong South, you will serve as a point of contact for clients with queries about products, estimation of building materials, orders & deliveries and provide support for internal sales representatives.

**Key responsibilities**:

- Supporting the sales force with general administrative duties to help reach the team’s objectives
- Initiate project set up and commencement processes
- Interpretation of construction floor plans
- Interpretation of customer contracts, contract variations and order paperwork
- Keep accurate client and project records
- Data entry and database maintenance
- Relationship management with both customers and suppliers
- Maintain internal team relationships
- Order management - maintaining accurate delivery dates and stock allocations
- Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
- Problem solving any on site issues that may arise and achieving timely resolutions

**Requirements for the role**:

- Be a customer service superstar
- Have high-level organisational skills and the ability to manage a number of projects at the same time
- Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
- Be confident, professional and have excellent interpersonal skills
- Have exceptional verbal and written communication skills
- Have strong problem-solving skills and a high level of initiative
- Be highly competent in Excel and other Microsoft suite products
- Previous experience in the building industry/ with building products is highly sought after but not essential

**The Perks**:

- Be part of a market leader and nationally recognised company
- Attractive remuneration packages with incentives
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment

**ABOUT US**

**HOW TO APPLY**
If you are looking for the next step in your Sales career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click **'Apply' **now

**Enjoy your work with Beaumont Tiles**

**Enjoy your work with Beaumont Tiles

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