Customer Service and Administration Representative

6 months ago

Dandenong, Australia Bradnam's Windows and Doors Full time

**Bradnam’s Windows and Doors** have an opening for a **Customer Service and Administration Representative **to join our Melbourne Distribution Team in Dandenong South.

**About Us**:
The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam’s Windows and Doors, National Glass, Queensland Plastics, Cesana, and National Aluminium. From humble beginnings in a Hervey Bay backyard, we have now expanded to over 1,600 employees. We have manufacturing sites located throughout the East Coast of Australia from Cairns to Melbourne, and an Australia-wide network of Licensees who manufacture and sell our products.

Bradnam’s is an equal opportunity and anti-discrimination employer committed to providing a working environment that values inclusion and diversity. Our recruitment process includes pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia.

**About the Role**:
Bradman's Windows and Doors are pleased to offer a position for a **Customer Service and Administration Representative** at our Dandenong South location.

As a key member of the team, you will provide excellent customer service to our growing department in Melbourne. Positively contribute to the daily requirements of the Branch by providing great customer service and accurate information and completed paperwork to internal and external customers.

Reporting to the National Purchasing Manager you will be provided with the exciting opportunity to work for one of the largest Aluminium Window and Door Companies in Australia.

**Customer Service and Administration Representatives will undertake a variety of duties, including but not limited to**:

- Customer Service Support
- Liaising with internal and external parties to provide the best service to our customers
- Data entry of customer purchase orders
- Purchasing Support
- Providing updates to key stake holders in relation to purchase order ETA’s
- Forming strong positive relationships with customers
- Scheduling Support
- Assist with scheduling of daily job and forecasted jobs to issue to factory floor
- Assist with ensuring that scheduled volumes are within agreed factory capabilities
- Various Data Entry Tasks
- General administration including safety administration and organisational support to on site managers and supervisors

**Monday to Friday | 38 hours per week**

**Skills & Experience**:
We will provide you with all the tools and product training required to see you succeed in role and bring the Bradnam’s Difference.
- You will ideally have previous administration experience in a customer focussed role;
- Full unrestricted Australian Working Rights
- High level computer skills including proficiency in Microsoft Office and Excel
- Approach every task positively while demonstrating a commitment to safe work practices; A clear communicator who thrives when working as part of a team

To be successful in this role you’ll exhibit a positive, self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes.

**Benefits**:
When you open a Bradnam’s Door, you’ll benefit from:

- Job Security with a family company
- Opportunities for development and career growth within Bradnam’s Group nationally
- Employee discounts on Bradnam’s windows and doors
- 17.5% Annual Leave Loading, during periods of annual leave
- Collaborative leadership team who lead by example and live the “Bradnam’s Difference”

Our recruitment process includes psychometric testing and pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia.

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