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Customer Service Administration Officer

1 month ago

Dandenong, Australia Beaumont Tiles Full time

**Enjoy your career with Beaumont Tiles**
- **
Join the tile industry leader within the Bunnings/Wesfarmers group**:

- ** Strong focus on cost estimation, order administration and customer support**:

- ** Fast paced, dynamic and collaborative team**

**The role**:
We are looking for a skilled Customer Service Administration Officer to join our Residential Sales team. Based in our Victoria State Office in Dandenong South, you will serve as a point of contact for clients with queries about products, estimation of building materials, orders & deliveries and provide support for internal sales representatives.

**Key responsibilities**:

- Supporting the sales force with general administrative duties to help reach the team’s objectives
- Initiate project set up and commencement processes
- Interpretation of construction floor plans
- Interpretation of customer contracts, contract variations and order paperwork
- Keep accurate client and project records
- Data entry and database maintenance
- Relationship management with both customers and suppliers
- Maintain internal team relationships
- Order management - maintaining accurate delivery dates and stock allocations
- Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
- Problem solving any on site issues that may arise and achieving timely resolutions

**Requirements for the role**:

- Be a customer service superstar
- Have high-level organisational skills and the ability to manage a number of projects at the same time
- Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
- Be confident, professional and have excellent interpersonal skills
- Have exceptional verbal and written communication skills
- Have strong problem-solving skills and a high level of initiative
- Be highly competent in Excel and other Microsoft suite products
- Previous experience in the building industry/ with building products is highly sought after but not essential

**The Perks**:

- Be part of a market leader and nationally recognised company
- Attractive remuneration packages with incentives
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment

**THE BEAUMONT TILES STORY**

Beaumont Tiles is Australia’s biggest retailer of tiles and bathroom ware with over 100 outlets across most states. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone and bathroom ware. Beaumont Tiles has company owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.

This is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team then we would like to hear from you

**Enjoy your work with Beaumont Tiles