Business Engagement Lead

2 months ago

Sydney, Australia Avant Full time

About Avant
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.
Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
**About the role**:
The Business Engagement lead serves as the primary liaison or bridge between the Medical Indemnity business units, Technology, Enterprise Project Management Office (ePMO) and other business units within the organisation.
This bridge depends on strong two-way communication, the Business Engagement Lead will be accountable for:

- Seeking to understand the business needs and represent these accurately by translating them into process or technology requirements. This includes providing feedback to the business on any technical information/decisions, direction, time lines and impacts. When appropriate, they will act as Product Owners in projects, agile scrums, prioritisation discussions, system decisions and other forums.
- Working within the business units, assisting leaders to identify and analyse pain points and address improvement opportunities. The role will directly support the implementation of small business improvements or advocate for a larger scale project to address the business need. They must be able to analyse data and assess the cost-benefit of the proposed change.
- Partnering with MI Change and Communications to assess impacts, training needs and sequence change delivery of group or local initiatives for effective delivery of solutions that drive value and support strategic goals. This role may independently manage implementation of small-scale change and must collaborate with a range of specialists to deliver a quality outcome.
- Contributing to a maturing continuous improvement framework across MI. This includes developing roadmaps that include process, system and compliance improvements.

**Key Responsibilities are**:

- Develop and maintain strong relationships with key stakeholders across business units to understand their objectives, priorities, and challenges.
- Become a Subject Matter Expert in how the MI business units operate and serve as a trusted advisor to business leaders, providing guidance on how technology can address their needs and drive process innovation.
- Collaborate with business units to identify opportunities for technology-enabled business transformation and process improvements
- Gather and analyse business requirements, translating them into clear and actionable technology requirements & User Stories.
- Develop business roadmaps, drive improvement initiatives into the pipeline and actively contribute to prioritisation discussions
- Partner with Change & Communications to sequence, prioritise, respond and implement changes that impact your area of business responsibility. Actively contribute to the testing and business verification activities to ensure conformance to business requirements and the ability to operate the product.
- Work closely with Technology teams to ensure alignment between business requirements and technical solutions.
- Facilitate communication and collaboration between all business stakeholders, technology and various group project teams or business initiatives delivering improvements into the business unit.
- Manage expectations, communicate initiative status, and resolve issues or conflicts that may arise between business and technology teams.
- Support incident management. Minimise key person risk by actively sharing/documenting process information and advocate risk management and compliance in decision making
- Stay informed about industry trends, emerging technologies, and best practices related to business engagement and technology innovation.
- Continuously monitor and evaluate the effectiveness of technology and process solutions in meeting business objectives, gathering feedback and making recommendations for continuous improvement.

**Key skills and experience required**:

- Ideally you’ll have experience working at Avant in a business engagement capacity - Business Analyst, Project, Change or similar Delivery role with a strong understanding of business process and technology solutions.
- Energetic and engaging communication style with excellent communication skills
- Ability to build relationships and influence stakeholders at all levels

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