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Footscray, Victoria, Australia Western Private Hospital Full timeAbout the RoleThe Western Private Hospital is seeking a highly skilled and experienced Administration Officer to provide reception and administrative support to the Nuclear Medicine / PET Centre team. As the first point of contact, you will be responsible for ensuring patients feel comfortable and are clear on the process of their visit, providing...
Administration Officer
4 months ago
Full-Time or Part-Time Job Share will be considered
About Us
Western Private Hospital (WPH) is a boutique private hospital servicing the West of Melbourne, with the provision of acute services, which has 68 inpatient beds.
WPHs facilities include four Operating Theatres, CSSD, Day Stay Unit, Day Oncology Unit, Eleanor Overnight Ward for CCU, HDU & Surgical patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department and supported by pathology, pharmacy, radiology and radiation therapy services.
This variety creates an excellent opportunity for our team to be dynamic, flexible and customer focused in addressing the unique needs of our patients.
About the Role
A career at WPH can be very rewarding and we are currently actively seeking an Administration Officer with a quality, responsive and professional customer focused service to join our Administration Team at WPH.
The role is permanent - we will consider either 1 x Full-Time or 2 x Part-Time for a job share arrangement working across Monday to Friday.
You will be based in the Nuclear Medicine Department (PET Centre) where you will have front of house responsibility meeting & greeting patients, handling referrals, billing & invoicing patient accounts, submitting online claims to Medicare, report distribution and liaising with other imaging/pathology providers to source outside reports, ensuring patients feel comfortable and clear on the process of their visit.
About You
Using your well-developed communication and interpersonal skills you will work with a friendly and dedicated team to provide a professional support service. It is essential for you to handle the fast pace and multiple demands of this position with a positive attitude and strong work ethic to effectively provide administrative services for patients, doctors and health professionals.
Selection Criteria
Medical/Radiology reception experience is highly preferred
Sound knowledge of medical terminology and private health funds
Medical software experience, including proficiency with patient management systems such as webPAS and Genie, as well as a Radiology Information System (RIS) such as Karisma, Promedicus, CRIS or other similar systems is highly desirable
Exceptional customer service and passion for delivering quality patient-centred care
Willingness and ability to learn and complete new tasks and the flexibility to embrace changes
Personable and patient friendly with an empathic and attentive personality
Excellent work ethic, time management skills & the ability to prioritise tasks
High level professional communication and interpersonal skills
Proven ability to succeed in a fast paced, stimulating and dynamic team environment
Strong computer literacy skills using MS Office products (Word, Excel, Outlook)
We are looking for a stable long term applicant with a strong work ethic to join us. This is an excellent opportunity for someone looking to work with a highly regarded healthcare provider. You will be part of a team that are passionate about what they do and the difference that they make every day.
Specific on-the-job training will be provided so if you are ready for a new challenge and enjoy working in a multi-disciplinary and dynamic team then this may be the role for you
**Benefits of Working at WPH include**:
Permanent hours with a great market competitive salary
Fantastic people and work culture with supportive management
On-the-job orientation, training and support
Close proximity to public transport and subsidized car parking
Access to a range of health & well-being initiatives, staff discounts and benefits
**Requirements**:
Everyone who joins Western Private Hospital
- Must be vaccinated against COVID-19, Influenza and provide proof of immunisation against, or immunity to, infectious diseases as required per the Health Services Act 1988 (Vic)
Must provide a National Police Check conducted within the previous 6 months and evidence of Australian Residency / Full Working Rights
According to the role, WPH may require a Working With Children check
**CLOSING DATE**: 10th April 2023 (or earlier if position is filled)
