Payment Surveillance

3 weeks ago

Sydney, Australia Australian Payments Plus Full time

**The Game Changers**:
At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

**The Purpose**:
As the Payment Surveillance & Investigations Analyst you will assist the Payment Surveillance and Investigations (PS&I) team maintain the integrity of the AP+ network ensuring appropriate risk based transactional growth in new product areas. This will be achieved in this role by providing support, analysis and assistance across Fraud, Scams and Disputes & Chargeback process.

**This is what you’d be required to do**:

- Support Member engagement for Disputes and Chargebacks services
- Support the development, management and communication of all Disputes & Chargeback Rule Amendments & Requirements
- Support the Fraud & Disputes & Chargebacks Frameworks through Analysis and escalation
- Receive escalated Member enquiries from member services relating to Policy and Product
- Provide support in the Pre-Arbitration & arbitration of Escalated Dispute & Chargeback Cases where required
- Support the Creation and maintenance of local and global trend monitoring processes
- Support the Portfolio Risk Function in monitoring outlier behaviour on the network leveraging tools and reporting

**We’d love to hear from you if you have;**
- Minimum of five years’ experience working in either/or Fraud, Disputes, or Chargeback Operations functions in a financial services / payments environment
- Two + years working with or actioning Scheme Reports and Monitoring programs
- Robust knowledge of ICS Scheme Rules
- Proven experience with Cards, Mobile and Online payments
- Experience in working in a high volume environment
- Thorough experience in preparing and facilitating workshops and 1:1 dialogue with key stakeholders

**What’s Next**:

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