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Desktop and Print Administrator

3 months ago

Greater Sydney NSW, Australia NSW Government -Fire and Rescue NSW Full time

**Desktop and Print Administrator**:

- Ongoing Full Time
- Clerk Grade 7/8
- Package up to $131,847.41 pa. Package includes salary range ($106,025 pa to $117,363 pa), plus employer's contribution to superannuation and annual leave loading
- Greenacre

**About the role**:
The End User Compute and Print Administrator role is responsible for providing broad-ranging Tier 2 support to users utilising a range of end user services (including the managed operating environment and software, delivered locally and remotely) to troubleshoot and resolve moderate to complex issues across the organisations’ ICT environment and escalating complicated/problematic issues in a timely manner in line with service level agreements.

**About you**:

- At least 2 years’ experience in a Microsoft centric end user compute environment and skills in print management, software installations, remote support and configuration.
- Utilise appropriate tools and methods to triage and resolve user support tickets and return user’s ICT systems and devices to standard service condition.
- Accurately record, action and update changes, problems, incidents and service requests using FRNSW's IT Service Management tool in line with ITIL practices.
- Create and maintain support documentation (knowledgebase) to assist others in restoring services and reduce the impact of unplanned outages.
- Work with key vendors and escalate tickets as required for support activities.
- Participate in maintaining Cyber Security posture by contributing to allowlisting activities, and reporting breaches and risks to assist in mitigation of threats.
- Investigate offline and rogue devices and return them to standard service condition.
- Contribute to root cause analysis and preventative failure of equipment.
- As required, travel to fire stations and FRNSW office locations across NSW to provide support or equipment installation.

**Essential Requirements**:

- Current and valid driver’s license and a willingness/ability to drive anywhere within NSW in a FRNSW vehicle.
- A Certificate IV in a relevant discipline, or equivalent relevant experience
- Required to participate on an after-hours and/or on call roster on an as needed basis.

For more information on the role, please view the Role Description here End User Compute and Print Administrator Clk Gr 7-8.pdf

**About us**:
FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything - helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

**What we can offer**:

- Work-life balance and flexible working arrangements
- Modern buildings and facilities
- Activity based working environment
- Free on-site gym and parking
- Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
- Study assistance for approved courses
- Leadership development programs
- Ongoing training and development

**Our commitment to diversity**:
Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

**How to apply**:
To be considered for this role, please provide a cover letter and an up-to-date resume which details your skills and experience as relevant to this role.

1. Provide examples of how you have dealt with a complex desktop support problem(s). Explain the outcome and impact to business.

2. Tell us about an automation or efficiency improvement that you delivered in a similar role and the impact it had to business.

**Applications close: Thursday, 15th February 2024**

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.