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Desktop Support Specialist

2 months ago

Sydney, New South Wales, Australia Industrial Light & Magic Full time

Job Summary:

Industrial Light & Magic is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing high-performance operations support in a fast-paced user environment.

About the Role:

The successful candidate will be responsible for troubleshooting, researching, diagnosing, documenting, and resolving technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, MS Office, email, internet connections, and hardware/peripherals IT systems. You will also be responsible for supporting our users in an efficient, professional, courteous, and prompt manner.

Key Responsibilities:

  • Efficient installation and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
  • Manage end-user expectations and systems issues using technical and client service skills.
  • Manage the fundamentals of IT security protocol, including account administration.
  • Install and configure software, as well as troubleshoot and repair malfunctioning software in the PC environment, in association with Production Engineers.
  • Administer mail systems, system installation and configuration, printing systems, and installation of third-party software.
  • Setup and upgrade computer systems in a networked environment with minimum end-user interruption.
  • Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh, and Windows systems.
  • Proactively analyze existing processes, identify areas for improvement, and propose achievable solutions.
  • Actively participate in ongoing process creation, improvement discussions, and projects in both an individual and group setting.
  • Manage break-fix expectations with staff and effectively communicate changes accordingly.
  • Research and recommend hardware and software solutions as needed.
  • Troubleshoot and repair, or arrange for repair of defective computer equipment.
  • Effectively communicate status of issues and projects in progress to concerned parties on a timely basis.
  • Identify and recommend solutions to technical issues as needed.
  • Document and communicate system support issues with end-users, IT staff, and management.
  • Perform special projects as needed.

Requirements:

  • Diploma or Bachelor's Degree in Computer Science or equivalent, or years of desktop support experience in a fast-paced production environment.
  • Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
  • Strong skills in Linux operating systems (CentOS primarily), including command line experience. Remote management and scripting experience is helpful.
  • Windows 7 or 10 operating systems experience is a plus.
  • Experience supporting 3D artists and software developers, or working in a creative environment, is a plus.
  • Able to communicate in a professional and friendly manner with co-workers.
  • Excellent technical, verbal, and written skills.
  • Self-starter, energetic, strong organizational skills, and ability to prioritize workload.
  • Team player that strives to maximize team/department performance.
  • Detail-oriented and able to handle a variety of tasks in an efficient manner.
  • Able to manage time effectively, triage, and prioritize based on production needs.
  • Able to lift 22KGs on a regular basis.
  • Must be willing to participate in a rotating on-call schedule.