Consultant, Process Improvement

6 months ago

Sydney, Australia IAG New Zealand Full time

Create impact as a **ServiceNow (SNOW) Process Improvement Consultant.**

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

This newly created role will give you the opportunity to carve out your own successful path at IAG.

Reporting to the People Connect Manager, your role is to craft and enhance the People Connect Operating model. Your focus will be on training, support and change management initiatives, including training the virtual agent/chatbox function.

You will act as the key engagement contact within the HR / Centre of Excellence teams partnering in the design of Tier 1 service to be supported by People Connect

Critical to your success you have experience using ServiceNow (SNOW) and leveraging technology to automate change.

Applications close Friday 14 June 23.59 AEST

**ABOUT YOU**
- Advanced Microsoft Excel skills or other data manipulation tools.
- Exceptional interpersonal skills to collaborate, influence and partner effectively with key stakeholders.
- Experience in development of training plans and providing coaching and support in a contact centre or shared services environment.

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

- Carers and parents' hub and support
- Grow your career through dynamic secondments.
- Access up to 50% off personal insurance, including home and motor insurance.
- Community volunteer days and team volunteer activities
- Join great employee network communities.
- Grow your financial future with 13% superannuation as standard.
- Flexibility to shift from your everyday role in times of crisis to support others

Learn more about who IAG is here

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