Administration Officer

1 week ago

Werribee, Australia Wyndham City Council Full time

Werribee location with onsite parking
- Band 4 salary of $73,202.48 plus super and a fortnightly RDO

**We are Wyndham**, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

**A bit about the role**

Our City Amenity and Safety department is seeking an enthusiastic and proactive individual to join the team.

Reporting to our Area Leader Business Management, you will be an integral part of the team, ensuring that reports and correspondence are prepared within required quality standards and timeframes.

Your day will be varied and busy, with lots of opportunity to use your initiative, contribute to process improvement and add value to the organisation.

You will have a number of responsibilities, including:

- Effectively undertake administrative tasks allocated to the Unit
- Place manually issued infringement notices on suitable databases
- Update quality procedure at the direction of Coordinator when required
- Oversee the update of customer requests allocated to the unit to ensure 100% accuracy
- Effectively deal with second level customer enquiries
- Provide support and advice to Legislative Services Unit staff as required
- Support on‐road staff with access to information and Council databases

**What you will bring**
- Substantial experience in a Customer Service field, ideally within a regulatory environment
- Substantial administration experience, including use of Microsoft Office suite
- Demonstrated knowledge of Local Laws
- Highly developed written and verbal communication skills
- The ability to produce reports and routine correspondence
- Experience in resolving conflict with members of the public in relation to legislation matters
- A continuous improvement mindset with a positive, proactive, and flexible attitude

**Be part of something more**

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

**What’s next?**

For a confidential discussion, please contact** Georgette Naaman, Area Leader Business Management on 8734 8916.**

Applications will be accepted until **11:59PM on Sunday 28 April 2024.

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