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Customer Success Manager
3 months ago
**Worktype**:Full Time**Location**: Melbourne**The Company**
I am partnering with a global, sophisticated SaaS vendor focused on helping teams swiftly tackle incidents and maintain optimal digital experiences.
To do that they rely on best-in-market, versatile predictive algorithms that protect organisations of all sizes, their users, reputation and revenue/profit sources.
Off the back of their own market wins in the Asia Pacific region, they are intent on continuing supporting its customers through in-country CS and Renewals professionals to deliver on their promise.
**The Customer Success Manager / Key Responsibilities**
- **Owning your client set’s onboarding, configuration, and product adoption****:
- **Strongly collaborating with Sales to create an effective, long term engagement****:
- **Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities****:
- **Proactively identify churn and at risk accounts using the available platform and insights available, and involve Sales as needed****:
- **Devising strategies to win customers back, if / when lost***
**The Customer Success Manager / Key Requirements**
- **Bachelor's degree, ideally in a technical field****:
- **1-3 years previous experience in Technical Support or Customer Success****:
- **Experience in support a technical product, preferably gained in a DevOps environment****:
- **Experience on-boarding and enabling new customers through documentation, webinars, videos, etc.****:
- **Skilled at producing infographics and visually rich product and service materials, which will be used by clients and internally****:
- **Working use ot Salesforce, MySQL Birst, Tableau, Looker, etc. so you can be self-sufficient in gathering data, diagnosing customer health, etc****:
- **Confident and professionals presentation and written skills***
**Is This You?**
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**I would love to share more with you if you are genuinely interested in the role and you feel you meet the position criteria..**
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**Thank You**
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**Reference Number**:590770_11**Profession and Role**:Customer Success | Customer Success Manager**Date Posted**:2024-02-05
