Reservations Sales Agent

5 months ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Do you a have a true passion for hospitality and guest service? If yes, this is a fantastic opportunity to work as a Reservations Sales Agent and Hotel Operator at Novotel Melbourne South Wharf.

Novotel Melbourne South Wharf is a modern mid-scale brand hotel located in the busy South Wharf precinct, beside the Melbourne Conference and Events Centre and DFO shopping Centre. We offer discounted parking, discounted staff meals and provide uniform and laundering. Our hotel is easily accessible by public transport

What you will be doing
- Handle all incoming generic and reservations enquiries in a timely manner, taking particular care to highlight what the property offers for guests and maximising revenue at every opportunity
- Provide genuine, knowledgeable and friendly service to guests, visitors and colleagues
- Ensure all guest details are fully updated on PMS system and maintain accurate records
- Use your strong product knowledge to let guests know about the amenities and specials available at the Hotel and properties in the surrounding area
- Liaise with other departments as necessary to ensure relevant information is passed on so that we can provide great experiences for our guests

About you
- Attention to detail is important to you
- You enjoy sharing information and helping people with questions
- Demonstrated experience delivering excellent customer service
- Excellent written and verbal communication skills
- Ability to set priorities and manage your time
- Flexibility to work across 7 days on a rotating roster including early morning, late evening, weekend and public holidays
- You must have full working rights in Australia to be considered for this position - we are not able to provide sponsorship for this role._

**Qualifications**:

- Minimum 6 months experience in a similar reservations environment, or relevant customer service experience, preferably in a Hotel environment
- Competent knowledge of OPERA PMS is desirable but not essential
- Strong knowledge of computer systems including Microsoft Office

Additional Information

What is in it for you:

- Work in a modern city hotel, with a welcoming and professional hotel team and be a part of creating welcoming places and memorable experiences
- Learning programs through our Accor platforms including Learn Your Way, and the chance to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- ALL Heartists employee benefit card offering discounted rates for accommodation and F&B in Accor worldwide
- Join a company with strong Corporate Social Responsibility activities, such as our focus on Inclusion, Equity and Diversity, and our sustainability program - Planet 21

Our commitment to Diversity & Inclusion:

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