En - Reservation Agent

3 weeks ago

South Yarra, Australia The Como Melbourne - MGallery Full time

Company Description

About The Hotel

The Como Melbourne is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.

Our iconic hotel is set on Chapel Street within one of the most renowned districts in Melbourne and also features Brasserie Restaurant, Conferencing & Events venue, Gym and Pool.

We offer a stylish and sophisticated conference venue for our guests. Our meetings & event suites are of the highest quality. Specialising in catering for all styles of events, we can also provide sensational gourmet menus.

We can accommodate 8 to 150 delegates, in our 9 modern and stylish suites, making us the ideal destination for small to mid-sized events in Melbourne.

The hotel also offers unique social settings, with exclusive use of the roof top sun deck, or sumptuous Gold Suite, with tailored beverage and canapé packages available.

**Job Description**:
About The Role

We currently have an great opportunity for a Reservations Agent to join our team on a Part Time basis (3 days/22.8 hours per week).

Reporting to the Reservations Manager, you will be responsible for working with the Reservations Manager and the Director of Sales to ensure the smooth and efficient running of our busy hotel reservations department. This is a hotel based, phone and admin role.

**Qualifications**:
About You

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of guests needs.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are a natural people person and have strong communication skills, particularly written and over the phone.

Ideally you will have a working knowledge a hotel Front Office environment and experience using a PMS such as Opera. Preferred but not essential.

Additional Information
- The Como Melbourne MGallery brand is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide_
- "Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities._
- Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities._
- Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."_
- So, when will you join us? Click 'Apply' to begin your journey with Accor Hotels_

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