Call Reception\help Desk Supervisor

3 weeks ago


Canberra, Australia Unisys Full time

**What success looks like in this role**:
**You will be successful in this role if you have**:

- Bachelor’s degree in Information Technology, Computer Science, or related field. - Request Management experience - ITIL certification is a plus - 5 years or more in IT Service Management environment. - Demonstrated leadership skills. - General knowledge of customers supported. - Competent in MS Office and other standard software - Demonstrates leadership principles that build relationships, sustain morale, and foster employee retention. - Understands and is accountable for service level objectives as defined by contract/client. - Ability to accurately assess and implement developmental requirements in order to build individual and team capability. - Ability to set and work towards challenging goals, demonstrating enthusiasm and drive in the pursuit of goals. - Ability to contribute to the formation and ongoing achievement of team based work structures. - Ability to assign, oversee, and review the work of employees supervised. - Ability to monitor adherence to schedules and procedures. - Ability to make recommendations to management on personnel and project-related actions. - Strong coaching and mentoring skills. - Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes Usually English is enough to fulfill the role, any additional language of the countries it support is an advantage.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.



  • Canberra, ACT, Australia Recruitment Hive Full time

    We are seeking a Help Desk Support Specialist to join our team in Canberra city or Brisbane. This is a 6 + 12 month contract role that offers an attractive salary package of $55 - $70 per hour (inclusive of Superannuation), negotiable based on experience.As a Help Desk Support Specialist, you will be responsible for providing high-quality support to staff...


  • Canberra, ACT, Australia JLL Full time

    We are seeking a skilled Help Desk Team Operator to join our client portfolio team based in Canberra. This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients.About JLLJLL is a leading global provider of real estate and investment management services. With over 200 years of experience, we have established...


  • Canberra, ACT, Australia JLL Full time

    About JLLJLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.Job DescriptionWe are seeking an experienced Help Desk Team Operator to join...


  • Canberra, Australia HAYS Full time

    Seeking an experienced IT Help Desk Support Officer to join a small team in a large Government Department **Your new company** You will be working with a large Federal Government Department, whose mission and purpose is to protect Australia's security, prosperity and national interests. Your new Department works to achieve its mission and purpose through...


  • Canberra, ACT, Australia ignite Full time

    Job Overview:Ignite is seeking a highly skilled Help Desk Administrator to join our team on a non-ongoing basis for six months. As a key member of our support team, you will play a crucial role in ensuring the smooth resolution of helpdesk enquiries and upholding information management standards.Key Responsibilities:Handle incoming helpdesk enquiries with...

  • Helpdesk Supervisor

    6 months ago


    Canberra, Australia Downer Group Full time

    Downer requires a full-time **Help Desk Supervisor** based at Head Quarters Joint Operations Command (HQJOC), Bungendore NSW. **Who we are** We employ over 36,000 people in Australia and New Zealand within a variety of roles. We provide expertise tailored to key industry sectors that include Health, Business & Industry, Resources, Defence, PPP, Leisure,...

  • Help Desk Specialist

    4 weeks ago


    Canberra, ACT, Australia ACIC Full time

    About the RoleThe ACIC is seeking a highly motivated and customer-focused Help Desk Specialist to join our team in Canberra. As a key member of our Service Desk, you will be responsible for providing first-line technical support to our customers.Key Responsibilities:Troubleshooting and Diagnosis: Conduct thorough troubleshooting and diagnose technical issues...

  • Service Desk Analyst

    6 months ago


    Canberra, Australia MinterEllison Full time

    **Location**: Canberra, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...


  • Canberra, ACT, Australia Moray & Agnew Full time

    About Moray & AgnewWe're a leading law firm in Australia, with a strong reputation for delivering top-quality legal advice and representation. Our teams are organised into three strategic pillars: Insurance, Commercial & Workplace, and Government.We work with clients across various industries, including insurance, corporate, and government. Our team of over...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: - Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. - Guide and support the Service Desk team dealing with incidents, service requests, and advice, ensuring correct...


  • Canberra, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-369875 Industry Other Salary per annum - Min: AUD 82824 - Max: AUD 88858 - Join our Client as a Content Manager (Admin Helpdesk Support) for 6 months as a non-ongoing emlpoyee, working with a talented team to tackle helpdesk enquiries, ensure smooth incident resolution, and uphold information management...

  • Service Desk Support

    3 months ago


    Canberra, Australia Fujitsu Full time

    About the job Service Desk Support **SERVICE DESK SUPPORT OFFICERS** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of...

  • Service Desk

    6 months ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 6 - Program Manager, Service Desk**: - A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills - Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support...


  • Canberra, Australia Murray Darling Basin Authority Full time

    Ongoing or Non-ongoing - $77,266 - $83,939 plus 15.4% Superannuation - Canberra **Join us to shape the future of one of Australia’s greatest natural assets and protect it for future generations.** **We are seeking people who want to contribute to a significant water reform program that aims to respond to the impacts of climate change, support community...

  • Service Desk

    6 months ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...


  • Canberra, Australia ACT Health Full time

    **Description** **Employment Type**:Full Time, Permanent **Classification**: Health Professional Officer Level 3 (PN 62947) **Salary**:$105,900 - $119,774 (Plus 11.5% Super) **Location**:Canberra Health Services **Section**:ACT Pathology **Closing Date**:24 October 2024 **What can we offer you**: - City living without the traffic - click here to see why...

  • Service Desk Analyst

    3 months ago


    Canberra, Australia Fujitsu Full time

    About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...

  • Service Desk Analyst

    6 months ago


    Canberra, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Service Desk Analyst

    1 month ago


    Canberra, ACT, Australia Green Light Full time

    Job Title: Service Desk AnalystGreen Light Australia is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing direct IT support to end-users remotely and over the phone.About the Role:Provide high-level customer service to end-users through all communications.detect and record...

  • Service Desk Support

    6 months ago


    Canberra, Australia Fujitsu Full time

    **SERVICE DESK SUPPORT OFFICERS** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...