Help Desk Team Operator
2 weeks ago
We are seeking a skilled Help Desk Team Operator to join our client portfolio team based in Canberra. This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients.
About JLLJLL is a leading global provider of real estate and investment management services. With over 200 years of experience, we have established ourselves as a trusted partner for our clients, providing innovative solutions to meet their needs.
Job DescriptionThis role involves managing client requests regarding property and facilities repairs and maintenance. As a Help Desk Team Operator, you will be responsible for ensuring that each client's request is addressed promptly and efficiently, from inception to completion. Your primary focus will be on:
- Answering incoming calls from multiple clients
- Ensuring requests are addressed in a timely manner
- Analysing client needs and implementing effective strategies to respond
- Measuring costs against established service provider guidelines
- Verifying and tracking work orders to completion
- Approving invoices, arranging payment, and managing vendor queries
To be successful in this role, you will need:
- Experience in customer service, preferably in a call centre environment
- A good working knowledge of Word and Excel
- A desire to make your mark in the property industry and achieve exceptional customer satisfaction
- Excellent communication skills
- A background in or understanding of property would be beneficial
We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits including health insurance, superannuation, and professional development opportunities.
You'll join a dynamic and inclusive team where collaboration and innovation thrive. We're committed to equal opportunity and diversity, and we encourage applications from all qualified candidates.
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