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Service Desk Support

1 month ago

Canberra, Australia Fujitsu Full time

**SERVICE DESK SUPPORT OFFICERS**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for several Service Desk Support Officers to assist our large Government client in managing a range of ICT capabilities to support ICT operations. This will include providing Level 1 and Level 2 technical support following ITIL methodology.

A Baseline security clearance is essential. There will be shift work commencing from 7am to 7pm with some weekend work required.

**About you**

Responsibilities and Accountabilities:

- ITIL, ServiceNow Level 1 and 2 technical support following the ITIL methodology
- Usage of call centre and ServiceNow as a service management tool.
- Image devices following build procedures.
- Provide face to face floor walking assistance for users of Support the Digital Connect Program.
- Assisting staff backup personal data on departmental issued devices (both laptop and mobile)
- Follow asset management procedures
- Provide logistic support
- Document and escalate technical issues to specialist support teams
- Provide VIP and Exec support as required
- Document known issues and help provide input to document workarounds and knowledge articles.

**Requirements**:

- Baseline Security Clearance as a minimum.
- 1-2 years minimum in a similar role ideally within Government but not essential.
- ServiceNow and ITIL is highly regarded.
- Ability to work shift work from 7am 7pm and occasional weekends.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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**For Security Cleared Roles - PLEASE NOTE**: