Service Desk

My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...

My Forms - My Tests - My Interviews - My Details **APS6 - Systems Administrator, Service Desk**: - A great opportunity to provide your technical expertise to support the National Library’s service desk - Work in a supportive, flexible environment The National Library of Australia is seeking to fill the important role of **APS6 System Administrator,...

My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

**What success looks like in this role**: - Supervise the efforts of Service Desk teams within Australia. - Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams. - Mentors team members to build new skills. - Collaboration within the team...

**Classification**:Senior Manager 1 (Information Technology) **Salary package**:$118,003 - $123,640 plus 17% superannuation **Term**:Full Time, Continuing - Provide effective leadership and strategic direction - Establish and implement a ITIL based support model - Provide enhanced visibility and transparency - Manage and enhance technical and customer...

**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

**The Opportunity**: - Are you looking for a step up in level, responsibility or pay? - Are you ready for a new challenge? - Looking to start your career in IT? We are working with multiple sought-after employers who are looking to bring on new team members. That means there are a wealth of opportunities available ranging from entry level roles to Level 3...

**Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...

**What success looks like in this role**: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

**What success looks like in this role**: **Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

**What success looks like in this role**: IT Service Desk Analyst to provide support, respond and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact support. - Strive for a...

**Agency Purpose** The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness...

APS Level 3 - Canberra, ACT - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The Service Desk Team provides...

**What success looks like in this role**: - 2nd Level telephone contact support. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Must be logged into the call system so that HHO’s can be received - Ability to resolve problems with...

**What success looks like in this role**: - Act as a single point of contact to provide 1st level IT support. - Respond to and resolve customer requests or incidents providing fast and efficient, customer service. - Perform standard diagnostics to initiate the problem management workflow process. - Strive for a high level of first-contact...

**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

**What success looks like in this role**: - Act as a single point of contact to provide 1st level IT support. - Respond to and resolve customer requests or incidents providing fast and efficient, customer service. - Perform standard diagnostics to initiate the problem management workflow process. - Strive for a high level of first-contact...

**Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

About the RoleWe are seeking a Technical Support Professional for Judiciary and Staff to join our IT Service Desk team. In this role, you will be responsible for providing 1st and 2nd level IT support to the judiciary and staff, serving as the initial point of contact with clients within a small team. You will answer calls to the IT Service Desk, monitor...

**What success looks like in this role**: - Act as a single point of contact to provide 1st level IT support. - Respond to and resolve customer requests or incidents providing fast and efficient, customer service. - Perform standard diagnostics to initiate the problem management workflow process. - Strive for a high level of first-contact...