Event Service Specialist

2 weeks ago

Sydney, Australia FIRST Global Brand Experience Agency Full time

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their “Top 100 Event Agencies” for 2020, as well as one of 2020’s “Best Places to Work in Events.” Crain’s New York Business also recognized FIRST as one of the Top 100 “Best Places to work in NYC” for 2020, and The London Stock Exchange Group listed FIRST as one of “1000 Companies to Inspire Britain” in 2020.

**JOB DESCRIPTION**

The **Event Service Specialist **will consistently deliver exceptional service to our client through excellent operational and logístical facilities management. This position will be responsible for supporting the Event Managers in the planning and execution of various internal events.

Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you’ll work with internal teams as the central point of contact to coordinate the logístical needs of the event space.

**RESPONSIBILITIES**:

- Primary contact for the Event Host on event day for both onsite and digital events
- Serves as an on-site contact for clients during an event
- Works hand in hand pre-event with Event Manager and service partners to ensure appropriate execution and service delivery in each area of event support catering, audio/video production, security, transportation
- Reviews on site needs and re-confirms or clarifies any areas of concern prior to event
- Day of event support could include:

- Being on call and/or onsite during events
- Troubleshooting issues and escalating any advanced needs to the appropriate internal partner
- Assisting with day of execution of digital events including pre-event prep, running slides, playing music, managing livestream and/or recording
- Communicates any pertinent adds/changes to event team including Event Manager and services lines as needed (i.e.: guarantee changes, schedule changes)
- Responsible for compiling reports related to on-site events including post-event data
- Supports event intake which would include but will not limited to:

- Handling multiple campuses event requests and assign event/meeting rooms to best optimize space
- Assigning team members to all event requests
- Reviewing each request to determine level of support needed and assign accordingly
- Ensuring appropriate updated calendar and information is available for all meeting and event requests

**QUALIFICATIONS, EXPERIENCE & SKILLS**:

- 2+ years’ event coordination experience preferred including internships or other applicable experience related to the responsibilities of the role, preferably from within a large venue or hotel
- Bachelor’s Degree preferred but not required
- Fluent in English
- Knowledge of basic and fundamental standards of Catering and Event Management and general event operations
- Excellent interpersonal and sales related skills
- Excellent communication and organization skills
- Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
- Creative problem solver, resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure
- Experience working on large and complex databases
- Proficient in G Suite
- Flexible and willing to work outside of normal business hours (evenings & weekends)

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
- Build excellent relationship with team through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
- Work on ad hoc requests from clients as required

Please note that this is a 5 days onsite role.
- The above is not an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned._

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