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Service Desk Officer

1 month ago

Brisbane, Australia JBS Australia Pty Ltd Full time

**Primary Position Objectives**:
This position is an autonomous role supporting our Group Operations business, responsible for working within the National Service Desk Team to assist end users through troubleshooting issues and completing service requests throughout JBS Australia.

**Role Responsibilities**:

- Issue logging, fault finding, solving and escalation
- Acting as the first point of contact for internal customer support
- Monitoring and logging support requests ensuring service level agreements are being met
- Resolve tickets at first point of contact when possible
- Communicating to the business when IT services/systems are being affected
- Escalating issues to appropriate IT team members
- In house and 3rd party systems troubleshooting
- Various admin and reporting tasks as required

**Excellence in JBS Australia**:

- Help us improve the way things are done and identify improvement opportunities.
- Participate in the staff review process annually.
- Know and be familiar with company processes, operating procedures, and policies for your role.
- Commit to using JBS Australia's best known processes, operating procedures, and policies for your role.
- Embedding the company values in our daily interactions and tasks by demonstrating the values ourselves, and recognising ideal behaviours in others

**Skills/Competencies**:

- Technical IT accreditation (Level 1/2 IT Support Experience)
- Ability to work independently
- Customer service focus with a keen passion for helping people
- Excellent verbal and phone communication skills
- Determined work ethic
- Self-motivated with the ability to work independently and ask questions as needed
- Strong ability to coordinate and communicate between multiple stakeholders

Pay: $70,000.00 - $75,000.00 per year

Schedule:

- Shift work

Work Location: In person