Education and Training Account Manager

4 months ago

Sydney, Australia MTC Recruitment Full time

**About Us**

MTC is a social enterprise (not-for-profit organisation) that aspires to shape a society where everyone has the means and motivation to create a life of their choosing. We deliver high impact employment, training, and youth programs that help people gain skills for employment and entrepreneurship, build self-worth, and enable possibilities for transformative change.

**About the Role**

We are looking for someone to join our Education and Training team. Our Education and Training team deliver a range of state and federally funded training programs from locations in the Sydney Metropolitan Area and Queensland. Our programs are structured to provide participants with the skills they need for meaningful work and further education opportunities.

Reporting to the General Manager, Education and Training, the Education and Training Account Manager will be responsible for managing and building a portfolio of accounts, which drive performance and customer referrals in our government funded programs. The Education and Training Account Manager will work to meet financial performance goals, by actively engaging with key stakeholders across the employment services and community sector, establish new accounts which lead to the growth of our programs, and negotiate additional training opportunities for our stakeholders.

Duties include:

- Build and maintain successful relationships with referring agencies and other stakeholders to promote government funded programs.
- Establish exclusive, formal partnerships with referring agencies to ensure MTC becomes a training Provider of choice in the market.
- Work diligently to ensure monthly referral KPIs for all programs are met/exceeded.
- Log promotional and marketing activities, including referrer engagement on MTC’s CRM.
- Produce detailed reports which provide market Intelligence on customer needs and competitor analysis.
- Gather information about new market trends to ensure that MTC’s government programs service delivery models align with changes in the labour market/Employment Services sector.
- Promote MTC's government programs by presenting service offerings to our stakeholders and at interagency meetings throughout the network.
- Engage and participate in MTC meetings and functions.

**About You**:
The ideal applicant we are seeking will have:

- 5 years-experience in the Employment Services sector or related industry
- Proven success in sales, account management or business development role within a business-to-business service environment.
- Advanced communication and interpersonal skills with a strong emphasis on negotiating, persuading, and influencing others to drive marketing and business development activities with key stakeholder groups.
- Target driven mindset with experience in successfully promoting government programs and achieving referral KPI’s.
- Strong organisational skills: Able to plan-ahead and work in a systematic and organised way while following directions and procedures.
- Comprehensive knowledge of:

- Employment Services (Workforce Australia and DES) contracts.
- DEWR SEE, CTA, EST and SEA programs.
- Smart & Skilled NSW
- Profit and loss concepts.
- Social and economic issues facing customers.
- Relevant legislation including Anti-discrimination, Equal Employment Opportunity, Workplace Health and Safety, Privacy and Freedom of Information.
- Online data management and CRM systems.
- Local labour market trends and skills shortages.

**Why Choose Us**

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life. The experiences, support, and training you gain here, will also help you grow as an individual and enhance your effect on the people we serve. At MTC, you can become the impact you imagine in your community.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter. A culture where we bring our individual and combined efforts to shape a society where everyone has the means and motivation to create a life of their choosing.

We recognise the importance of mental health and have an externally hosted Employee Assistance Program that provides our employees with confidential counselling, coaching, and leadership support for difficult life or work situations.

Join us if you are curious and self-aware, want to learn and grow, and are determined to do something that matters.

We also offer:

- Salary packaging and incentives
- Career and development opportunities
- Tailored Learning & Developme

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