Debt Collection Agent- Work From Home

3 weeks ago

Newcastle, Australia Wine Selectors Full time

At Wine Selectors, we believe wine is one of life’s greatest pleasures; and Australian wine is something that should be celebrated. That’s why for over 40 years we have provided 200,000 wine lovers the opportunity to experience diverse Australian treasures in the comfort of their own home. Selected by our expert tasting panel, these quality wines offer an exclusive journey of discovery suited to all palates, and allow you to enjoy the lifestyle that is Australian wine.

We currently have a fantastic opportunity for an experienced Accounts Receivable Professional who is looking for the next step in their career to join our team, at our head office in Honeysuckle or working remotely.

Reporting to our Support Manager, the purpose of this role is to support the business by following up on overdue accounts, and making appropriate payment arrangements, in line with the business processes and legal requirements.

**Responsibilities**:

- The ability to exercise sound judgment and build cross-functional relationships with our customers, and within the business.
- Manage the accounts receivable tasks efficiently and consistently;
- Responsible for processing credit card payments received from customers, as well as setting up payment plans;
- Following up overdue accounts;
- Reconciliation of customer accounts;
- Meet all KPI’s and targets for the role;
- Reviewing orders placed on hold and taking appropriate follow up actions;
- Conflict resolution, including account disputes, refunds, and other matters; and
- Any other tasks as required from time to time.
- Excellent problem solving skills and initiative;
- Excellent communication skills;
- Exceptional time management skills;
- Ability to work in a team environment;
- Experience in Accounts Receivable or similar; and
- Solid computer literacy, including the Microsoft Office Suite (Excel, Word, Outlook).

**Benefits**:

- Flexible rostered hours
- Full Time and Part Time available
- Ability to work remotely
- Wine and other incentives,
- Access to local business activities including dinners and wine events

**Job Type**: Part-time

**Salary**: From $50,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission

Application Question(s):

- Do you have previous debt collection experience?
- Do you have previous customer service experience?

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