Front Office Opportunities

1 week ago

Newcastle, New South Wales, Australia Crystalbrook Collection Full time
Work effectively within a friendly, motivated team

  • You hold a valid drivers Licence
  • P2 or Above
  • Work for a company willing to grow your Front Office Career

Kingsley, has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with Romberg's - our signature rooftop bar, Roundhouse Restaurant, Ms Mary lobby bar and café, and two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.

Our vacancy is your opportunity
Reporting to the Front Office Manager, this role supports our day-to-day Front Office operations.

From check-in to check-out, you will curate a quality hotel experience for our guests while showcasing your efficiency, friendliness, and flair.


You will curate the hotel experience for our guests by:

  • Anticipating and attending to guest queries
  • Welcoming our guests and checking them in and out with efficiency
  • Processing daily guest transactions and accounts accurately
  • Collaborating with other departments to ensure our hotel rooms are amazingly prepared for our arriving guests
  • Happily working to rotating rosters that range across a 7day roster

Your talents will include

  • Previous customer service experience (hotel experience an advantage)
  • A logical, commonsense approach to resolving concerns
  • An empathic ability to anticipate our guests' needs
  • Attention to detail, particularly when handling guest requests and cashiering
  • Familiar with Newcastle and our surrounding areas, including knowledge of local attractions and events
  • Demonstrated 'cando' approach to your duties and a willingness to help our team succeed

The benefits of working for us
We will encourage you will thrive in a supportive environment whilst enjoying a range of benefits.

The opportunity to both fast track your career is available whilst you experience significant job satisfaction within a motivated, positive environment.


We also offer:

  • 7 outstanding 5* Hotels across NSW and Queensland transfers available
  • Staff discounts and a break out room full of snacks
  • Various shifts patterns available
  • Uniforms provided
  • Lifestyle focused benefits to suit

Why Crystalbrook Collection
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We are all about creating unique customer experiences and embracing our locations. We love innovation, design, sustainability, connectivityand most importantly, having fun.


We love innovation, design, sustainability and connectivity but importantly, we work collectively together to continue to create something truly amazing for our guests.

We are Collaborators. Who you are matters as much as what you can do.

We look for the twinkle in the eye of everyone who works with us along with a genuine passion to be great as a collective.

We each deliver service that is interested, curious, empathic and locally aware.

  • Our Collaborators are always curious for more._
**Join the Positive Rebellion. Tell us what makes you great.

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