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Team Leader Collections

4 months ago

Newcastle, Australia Chandler Macleod Full time

We're looking for a
**Collections Team Leader** to join our client’s dynamic and growing team

As the Collections Team Leader, you'll be
**responsible **for leading a team of collections agents to achieve performance targets and deliver outstanding customer service.

You'll
**work closely** with the operations and management teams to develop and implement strategies to improve the collections processes and optimise results.

**To be successful in this role,** you'll need to have strong leadership skills and the ability to motivate and inspire your team to achieve their goals.

You should also have excellent communication skills and the ability to build positive relationships with customers, stakeholders, and colleagues.

**Key Responsibilities**:

- Leading and motivating a team of 5-10 collections agents to achieve performance targets
- Developing and implementing strategies to optimise collections processes and results
- Monitoring and analysing performance metrics to identify areas for improvement
- Conducting regular coaching and training sessions to support the development of your team
- Building positive relationships with customers, stakeholders, and colleagues

**Requirements**:

- At least 2-3 years of experience in collections or a related field
- Strong leadership and management skills
- Certificate III of Financial Services
- Excellent communication and interpersonal skills
- Exposure to insurance and/or collections (desired)
- Proficient use of Microsoft Office

**Benefits**
- Competitive salary and benefits package
- opportunities for career growth and development
- Hybrid work model

If you're ready to take the next step in your collections career,
**APPLY NOW** to become the “Collections Team Leader”