Customer Journey Consultant

2 weeks ago

Sydney, Australia Digital Alchemy Full time

**Customer Journey Consultant**

Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and develop, 2. Transformation of the markets we operate in through our work, and 3. Transformation of the world that we live in through the development and support of sustainable enterprises that benefit under privileged communities and reduce the degradation of our environment.

Digital Alchemy is an inclusive and diverse employer, we do not discriminate on any basis including gender, ethnicity, religious background, sexuality and any other factors, we actively recruit for a strong and diverse workforce."

**About Role**
- Would you like to work with a top tier AAA Global brand?
- Are you looking for a role with meaningful impact in the way customers are nurtured and communicated too?
- Would you like a chance to pioneer your ideas and does the prospect of seeing its results excite you?

If so, we have a rare opportunity for you to put your skills and passion to work as we are looking for Customer Journey Consultants right now

This is a role where you’ll get to work with a top tier brand, analyse their current campaign library via a customer journey lens and enhance or redesign it You’ll get to ideate the complete customer journey from welcome - thanks for purchasing - all the way to surprising and delighting a customer with meaningful and impactful messages that have a byproduct of transforming a customer into high value brand advocates. Design the lifecycle, turn your campaign ideas from to reality then see and optimize the results Sound interesting? Check out the job description below and send through your resume for a chat with us.

We are looking for Consultants to guide clients and colleagues alike in the field of marketing, you will be able to see marketing opportunities and solve marketing problems where others cannot. You will lead and work with clients to formulate or optimize your client’s marketing lifecycle using an interdisciplinary marketing approach. You will be able to analyse in play existing marketing campaign libraries and calendars and transform them into customer first, goal orientated, demand generating, relationship building customer lifecycle journeys and campaigns.

The role will require someone with a strong understanding of database lifecycle marketing with experience in both above the line and below the marketing as well as an uncompromising passion for all things marketing and cross disciplines which bleed into marketing such as technology and psychology.

**Roles and Responsibilities and Key**
- Be able to evaluate businesses and business’ marketing requirements and needs and recommend marketing solutions with a customer centric mindset
- Influence and educate clients to make best practice decisions into campaign strategy and execution.
- An ability to move from high level marketing strategy to a granular tactical marketing lens with ease
- Work with clients to create a clients lifecycle strategy, lifecycle stages and objectives and map campaigns to each stage and then see it out to delivery. End to end tactical marketing campaign development from strategy and tactical campaign ideation, development, delivery, reporting and post-delivery optimization.
- Ability to work with data, brief campaign reports, draw insights and hypothesis from data to optimize and/or ideate campaigns
- Understand creative fundamentals and be able to advise on creative techniques for campaigns
- Understand multi-channel marketing and recommend on channel planning
- Aptitude in forensically analysing campaign performance and hypothesizing optimization fixes
- Optimize campaigns using data insights to create conversion rate optimization and a/b testing scenarios
- Ability to compile reports regarding campaign performance for executive management
- Stay up to date on latest marketing trends, technology and techniques
- Passionate about all things marketing especially above and below the line marketing, marketing technology, social media, content and inbound marketing

**Requirements**:

- Demonstrable passion for all things marketing
- Strong problem solving, critical and creative thinking
- Goal / outcome orientated
- Delivery and deadline focused
- Desire to be a key part of a high-performance team
- Strong background in database marketing, direct marketing and/or performance digital marketing
- Basic understanding of creative, specifically art direction and copywriting
- Multichannel marketing experience would be beneficial
- Basic understanding of technology or an Interest in technology, especially martech.

  • Customer Journey Manager

    4 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Role OverviewThe Commonwealth Bank's Everyday Banking team is responsible for delivering exceptional customer experiences across the full spectrum of customers' transaction banking and deposits needs. As a key member of the E2E Customer Journeys Crew, you will lead the Seamless Estates and Secure Authorities squad to high performance and deliver outstanding...

  • General Purpose Hand

    3 weeks ago

    Sydney, Australia Journey Beyond Full time

    **Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.** **About us** Cruise Sydney provides a luxuriously unique way for guests to experience the beautiful Sydney Harbour. Our exclusive 78ft luxury cruiser _Spirit of Migloo_ boasts uninterrupted 360-degree views while guests enjoy an...

  • Customer Journey Manager

    3 days ago

    Sydney, New South Wales, Australia News Corporation Full time

    As a Customer Journey Manager, you will play a key role in designing and implementing end-to-end customer journeys and targeted multi-channel campaigns to drive acquisition, retention, and loyalty.The ideal candidate will have 5+ years of hands-on technical experience within marketing automation platforms, specifically Pardot. They will also have proven...

  • Customer Journey Manager

    6 days ago

    Council of the City of Sydney, Australia Storyful Full time

    The Customer Journey Manager is a key member of our Client Partnerships team at News Corp Australia. This role is responsible for designing and configuring end-to-end customer journeys and targeted multi-channel campaigns to drive acquisition, retention, and loyalty.This role spans both traditional and digital media, and as the technical lead for day-to-day...

  • Customer Journey Specialist

    2 days ago

    Sydney, New South Wales, Australia Reckon Full time

    Driving Business Growth through ResearchWe're seeking an experienced User Experience Researcher to join our Research & Design Team at Reckon. As a key member of the team, you'll drive business growth by uncovering customer insights and translating them into actionable recommendations.About the RoleCollaborate with cross-functional teams to develop and...

  • Cancer Journey Coordinator

    3 days ago

    Sydney, New South Wales, Australia GenesisCare Full time

    At GenesisCare, we're committed to providing exceptional patient care and experiences. As a Cancer Journey Coordinator, you'll play a critical role in our patients' journeys, serving as their first point of contact.This fast-paced position requires excellent customer service skills, adaptability, and the ability to respond efficiently in a dynamic...

  • Customer Journey Expert

    4 weeks ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...

  • Customer Journey Optimisation Lead

    4 days ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    About the PositionThis is a key role within Macquarie Bank Limited's marketing team, requiring a Senior Marketing Automation Specialist with extensive experience in Adobe Journey Optimiser (AJO) and the broader Adobe Martech stack.Key Accountabilities* Deliver high-impact projects that create exceptional digital-first experiences* Drive the delivery of...

  • Customer Journey Expert

    4 weeks ago

    Sydney, Australia ING Group Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Director

    5 days ago

    Council of the City of Sydney, Australia El Jannah Full time

    Unlock Your PotentialAre you a driven and results-oriented individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences? If so, we want to hear from you!Job SummaryThe Membership Growth Specialist will play a key role in driving membership growth and ensuring exceptional customer experiences....

  • Journey Optimisation Specialist

    2 days ago

    Sydney, New South Wales, Australia Hustle Full time

    Journey Optimisation SpecialistWe're seeking a Journey Optimisation Specialist who can turn every customer interaction into a memorable journey. As a key member of our team, you'll be responsible for designing and optimising customer journeys to drive loyalty and retention.About the TeamOur team is passionate about delivering exceptional customer...

  • International Journey Facilitator

    7 days ago

    Sydney, New South Wales, Australia StudentUniverse Full time

    International Journey Planner - Stage and ScreenCompany Profile:Stage and Screen is a leading national travel management company dedicated to delivering exceptional travel experiences. Our team works with some of the biggest names in Sport, Television & Production, Film, and Entertainment.The Role:As an International Journey Planner, you'll be responsible...

  • Manager Customer Journey Product Strategy

    13 hours ago

    Sydney, Australia Qantas Full time

    **Company Description** About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two...

  • Customer Journey Expert

    4 days ago

    Sydney, New South Wales, Australia ING Full time

    Job OverviewThis is a broad role within Business Banking, working closely with various stakeholders across the tribe. As a Customer Journey Expert, you will be responsible for identifying customer pain points and developing clear plans to address and streamline customer processes.You'll work closely with the product team to develop and enhance products in a...

  • Journey Consultant

    4 days ago

    Sydney, New South Wales, Australia Terra Vista Hub Full time

    Terra Vista Hub's Voyage Coordinator plays a key role in making dream trips a reality.The position requires a detail-oriented individual with excellent organizational skills, who can multitask efficiently and provide exceptional customer service.Key Qualifications:Strong Communication Skills – Ability to connect with clients, understand their needs, and...

  • User Journey Designer

    6 days ago

    Sydney, New South Wales, Australia Fresh Clinics Full time

    Key ResponsibilitiesAs a Customer Experience Strategist, you will:Develop and implement a customer journey that enhances engagement and satisfactionConduct in-depth customer research and testing to drive meaningful, data-informed improvementsCollaborate with marketing, strategy, and product teams to ensure CX is fully integrated across the businessEngage...

  • Customer Success Lead Consultant Specialist at Cloudwerx

    7 days ago

    Sydney, New South Wales, Australia Cloudwerx Full time

    About the RoleWe are seeking a highly experienced Salesforce Lead Consultant to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the success of our clients by providing expert guidance and support throughout their Salesforce journey.Key SkillsStrong knowledge of Salesforce technology and best...

  • End-to-End Customer Journey Leader

    41 minutes ago

    Sydney, New South Wales, Australia Qantas Airways Full time

    Required Skills and Qualifications5+ years' experience in a similar role, management consulting firm, or professional service firm.Proven problem-solving, analytical skills, and commercial acumen.Strong verbal communication and relationship-building skills, emotional intelligence to work with and manage stakeholders across the Qantas Group.You'll have the...

  • Operational Excellence Manager

    4 days ago

    Sydney, New South Wales, Australia ING Full time

    Company OverviewAt ING, we're dedicated to fostering a culture of inclusivity and innovation. We provide the support and resources needed to succeed, making life simpler and more worthwhile for everyone who banks with us, our customers, and the community at large.We value individuality and encourage our team members to think differently, take ownership of...

  • Customer Service Consultant

    12 hours ago

    Sydney, Australia HCF Full time

    **About RT Health** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...