Central Reservations Sales Support
3 months ago
**Melbourne CBD | RACV Travel & Experiences**Full-time**Competitive Salary | Discounts on RACV products and resorts**
**Great things start here**
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.
**About the Opportunity**
An exciting opportunity has arisen for a Central Reservations Sales Support Consultant to join our Travel & Experiences team, who are based at RACV head office, 485 Bourke Street, Melbourne CBD. You will be responsible for enhancing the satisfaction of our members and guest, assisting to deliver great travel experiences with bookings across RACV 10 resorts & clubs and travel/tourism products.
Initially this role will be required in the office five days week, for the first two-three months during training. Our team enjoy flexibility with hybrid work, four days in the office and one day at home. Our team currently work a rotating roster Monday - Friday 9am-6pm. Availability to work weekends and public holidays may be required in the future.
**This could be just the right role for you?**
Working in our professional team of travel experts, in a call centre environment, you will report to the Central Reservations Manager, and your key responsibilities for the role include:- Manage bookings and update reservations- Attend to enquiries of new reservations, booking maintenance and escalations- Upsell, cross sell and promote products across our RACV 10 resorts & clubs and broader travel/tourism products- Report on sales, call centre performance and contribute to sales targets
**What you’ll need to be successful**- Previous experience in a travel, reservations or sales support-based role- Experience in a high-volume call centre environment, telephone sales and customer service consultation-
- Salesforce and Genesys Cloud telephony system & GDS knowledge, highly regarded- Professional phone manner and communication skills- A desire to deliver a high level of customer service- An eye for detail and a high level of accuracy- Experience working in a KPI driven environment and ability to work well in a fast paced environment
**We are Offering**- Competitive Salary- Discounts on RACV products & resorts- Opportunities for career growth & development
**The RACV difference**
If you’re curious, we’re always looking for the best and brightest minds to come aboard for the journey.
**Application process**
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link.
-
Central Reservations/sales Support
6 months ago
Melbourne, Australia RACV Full time**Melbourne CBD | RACV Travel & Experiences**: - **Full-time**: - **$60,200 + 11% Super | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. Join our...
-
Central Reservations Team Leader
3 months ago
Melbourne, Australia RACV Full time**Melbourne CBD Head Office | RACV Travel & Experiences**Full-time | Hybrid**Competitive Salary | Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. Join...
-
Reservations Sales Specialist
1 month ago
Melbourne, Victoria, Australia Accor Full timeAbout the RoleWe are seeking a detail-oriented and customer-focused Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our sales team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.Key Responsibilities:Correspond with guests...
-
Reservations Sales Agent
6 months ago
Melbourne, Australia SOFITEL Full timeReservations Sales Agents are responsible for assisting guests with reservation enquiries. To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel...
-
Reservations Sales Supervisor
2 months ago
Melbourne, Australia AccorHotel Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservations Sales Supervisor
6 months ago
Melbourne, Australia AccorHotel Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservations Sales Representative
1 month ago
Melbourne, Victoria, Australia AccorHotel Full timeJob SummaryWe are seeking a highly skilled Reservations Sales Agent to join our team at Novotel and Ibis Melbourne Central. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out process, and maximizing revenue through upselling and recommending hotel...
-
Reservations Sales Agent
6 months ago
Melbourne, Australia AccorHotel Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservations Sales Agent
1 month ago
Melbourne, Australia AccorHotel Full timeJob DescriptionShowcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.Your experience and skills...
-
Reservations Manager
6 months ago
Melbourne, Australia SOFITEL Full timeCompany Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...
-
Reservations Supervisor
6 months ago
Melbourne, Australia The Hotel Windsor Full time**Are you an experienced reservations agent ready to take your next step?** **About Us** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our group boasts a collection of world-class hospitality venues including...
-
Reservations Sales Associate Gpgs
6 months ago
Melbourne, Australia Global Property and Guest Services Hub - Melbourne Full timeSummary **About Hyatt** At Hyatt Hotels Corporation, **_we care for people so they can be their best._** Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Hyatt is a leading global hospitality company...
-
Assistant Reservations Manager
2 weeks ago
Melbourne, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24206857 **Job Category**Reservations **Location**Le Meridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and...
-
Reservations Agent
2 months ago
Melbourne, Australia Australian Venue Co. Full time**Job no**: 521710 **Work type**: Casual / Temp **Location**: Melbourne **Categories**: Sales Based out of our offices in Melbourne, we are looking for Reservations Agents to join the contact centre team on a casual basis. Our reservations agents assist customers in making reservations for various services across our venues. You will provide excellent...
-
Reservations Sales Associate
6 months ago
Melbourne, Australia Global Property and Guest Services Hub - Melbourne Full timeSummary **About Hyatt** At Hyatt Hotels Corporation, **_we care for people so they can be their best._** Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Hyatt is a leading global hospitality company...
-
Reservations Sales Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24065780 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott...
-
Reservations Sales Manager
6 months ago
Melbourne, Australia Marriott International, Inc Full time**Job Number** 24037399 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott...
-
Reservations Sales Manager
6 months ago
Melbourne, Australia AccorHotel Full time**Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Reservations Sales Associate- Global Property
6 months ago
Melbourne, Australia GPGS Pacific - Melbourne Hub Full timeSummary **About Hyatt** At Hyatt Hotels Corporation, **_we care for people so they can be their best._** Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. Hyatt is a leading global hospitality company...
-
Reservations Manager
3 months ago
East Melbourne, Australia AccorHotel Full time**Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...