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Customer Service Team Leader

4 weeks ago

East Melbourne, Australia Hanes Brands Full time

Wholesale Customer Service Team Leader
- Hybrid and flexible working, health & wellbeing programs
- Collaborative culture with a genuine commitment to sustainability
- Permanent role with learn and grow opportunities

We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers

**Your responsibilities will include**:

- People Leadership: day to day management for a small team of Customer Service Officers, including monitoring KPIs in Salesforce, monthly 1:1 meetings, appraisals, reviews
- First escalation point for customer issues, including problem solving customer queries and resolving internal team issues
- Call quality
- Regular interface with internal teams:, Sales, Supply & Ops, IT & Warehouse/Distribution
- Embracing continuous improvement and the changes that can come with it
- Working towards exceeding internal and external customer needs, and ensuring that there is a continual focus on achievement of set KPIs

**To be successful in this role you will bring**:

- Strong MS Skill and an ability to pick up new systems quickly - Five9, Salesforce & BOB
- Demonstrable experience in a similar customer service environment
- An ability to problem solve and deal with ambiguity
- Minimum 1-2 years management or supervisory/team leader experience

Cultivating a diverse and inclusive workplace

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