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Customer Service Team Leader

3 months ago

Melbourne, Victoria, Australia Pace Appointments Full time

We are currently looking for a skilled and motivated individual to join our client's team as a Team Leader for Customer Service.

In this role, you will be responsible for leading and managing a team of Customer Service Executives, ensuring exceptional customer service, efficient after-service support, and effective sales administration.

Your ability to provide strong leadership will be crucial in ensuring customer satisfaction.

Requirements:

  • Extensive customer service experience, demonstrating a deep understanding of its significance.
  • Proficiency in SAP/CRM with the ability to adapt quickly.
  • Familiarity with Dynamics and SAP systems is highly advantageous.
  • Strong mechanical and technical knowledge, supported by service technicians.
  • Preferred industry experience in whitegoods, parts, or aftersales service.
  • Excellent troubleshooting skills and proven ability to handle urgent customer situations.

Responsibilities:

  • Lead and manage a team of Customer Service Executives.
  • Utilise SAP/CRM systems effectively for customer interactions and issue resolution.
  • Collaborate with other departments to ensure smooth operations and communication.
  • Maintain and develop key accounts, building strong customer relationships.
  • Drive urgency and efficiency within the team for timely customer issue resolution.
  • Implement strategies to enhance customer satisfaction, loyalty, and retention.