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Operations Services Manager

4 months ago

Richmond, Australia Starbucks Full time

Company Description
**About Starbucks Australia**

Starbucks has a strong national presence on the Eastern Seaboard with ambitious growth plans. We have 62 stores and are aiming for a store network of more than 100 stores in the next three years. We are currently seeking an Operations Services Manager who has strong retail/ QSR portfolio experience to support Starbucks success by acting as an advocate for major business channels by strategically leading the planning, development, and implementation of systems and programs.

Being a Starbucks partner means having the opportunity to be something more than just an employee. Our mission is to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time. Starbucks first opened its doors in 2000 in Sydney, New South Wales. Fast-forward 23 years later, Starbucks Australia is a privately-owned company operating 62 stores in Victoria, New South Wales and Queensland and are growing at a rapid rate. Our 63rd store opens next month

**Job Description**:
We are looking for a motivated Operations Services Manager to join the Starbucks Australia team. Reporting through to the Head of Operations, you will be instrumental in supporting our national store network to achieve standards reflecting operational excellence and successfully balance the needs of Starbucks partners (employees), customers, and the broader business.
- Work with an iconic global retail brand with ambitious growth plans. We are targeting a network of greater than 100 stores in the next three years
- Located at Starbucks Head Office in Cremorne, Melbourne with flexible working arrangements and café onsite
- Working with the Head of Operations to make positive and impactful changes that will support our store network.

This role will include:

- Collaborating across functional groups to provide operational expertise and coordination while balancing the needs of partners, customers, and the business.
- Gatekeeper for quality and timing around the execution of programs and initiatives across the network.
- Supporting new operational projects and the development of business plans
- Leading the planning, development, and implementation of systems and programs
- The creation and implementation of operations improvement processes
- Working closely with the Head of Operations and Head of Coffee Engagement to coordinate and deliver operations events, such as competitions, conferences and store network events.
- Establishing and coordinating new store projects and providing weekly updates to key stakeholders.
- Plays a critical role in the creation and delivery of operational and learning & development training
- Supporting the sustainability programmes developed with Starbucks.
- Ensuring Quality Assurance
- Business cross functionality; working with and supporting a national operations team of 11

**Qualifications**:

- Extensive experience in senior operational and project management positions at a national/state/divisional level
- Retail, Food & Beverage, Petrol or Convenience industry background preferable
- Tertiary qualification, in business, sales and marketing or related discipline is preferred.
- Proven business project and programme leadership experience
- Strong interpersonal skills; building relationships with co-workers, stakeholders and third parties
- A strategic mind with sound analytical skills
- Strong understanding of CMMS systems, Excel, Powerpoint and Smartsheets
- Natural leadership skills, a curious personality and someone who thrives under pressure in a competitive retail environment
- Strong organisational skills; be methodical and able to effectively manage and prioritise multiple projects and reporting at once
- Great at building strong interpersonal relationships with co-workers, suppliers, stakeholders and third parties

Additional Information

Why join Starbucks Australia

As a privately-owned organisation, there are many advantages to working for an international brand such as Starbucks. In return for your contributions, you will be rewarded with:

- Competitive remuneration package
- Annual performance-based bonus structure
- Access to the Starbucks Australia Benefits Portal; offering a variety on discounts on things you’ll actually use - discounts at 100’s of top retailers, free access to online fitness and wellbeing services and more
- 30% off beverage, food and merchandise ranges in our stores
- Ongoing growth opportunities
- Autonomy and independence to create your own success

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.