Operations Manager Home Care

7 months ago

Richmond, Australia Mercy Health Full time

**Summary of the role**:

- Reporting to, and under the direction of the General Manager Home Care, Operations Manager Home Care is responsible for:

- Supporting the General Manager in achieving the General Manager’s operational and strategic business objectives in home care;
- Provide operational support to Regional Managers engaged in day-to-day delivery of services in the home care business stream;
- Ensuring an appropriately skilled workforce is managed effectively by Regional Managers;
- Monitoring performance against key performance indicators (that is, financial, quality, customer experience, staff engagement and compliance);
- Supporting Regional Managers to proactively define and target prospective customers and identify and initiate plans to meet growth targets;
- Ensuring Regional Managers plan and deliver care and services in accordance and compliance with relevant funded program guidelines under the Aged Care Act 1987, National Disability Insurance Scheme Act 2013, Aged Care Quality of Care Principles, and consumer directed care principles, and Mercy Health policies and procedures;
- Identifying opportunities to drive business growth within the Regional Managers designated geographical area, with a view to ensuring and improving seamless and integrated care delivery;

**ABOUT YOU**:

- Tertiary qualifications supported by sound management experience in business, management, health, or aged care;
- Experience in the management of multiple services within a business portfolio or geographical area;
- Excellent leadership, communication skills (both written and verbal) and interpersonal skills;
- Highly developed organisational skills and experience in human resource management, including staff management and roster optimization;
- Demonstrated record of achievement in a senior management role;
- Demonstrated high level business acumen and financial literacy;
- Excellent networking, service promotion and presentation skills;
- Experience in change management and process improvement;

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- Caring for our people and those important to them with generous employee assistance available for employees and their families
- Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- Driver’s licence and preparedness to travel to interstate and regional sites;
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process, please contact us on the details below.

**Contact Details**
- Karlie Keck
- General Manger Home Care

Ms Karlie Keck

0421556057

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