Complaints Officer

2 months ago


Melbourne, Australia Victorian Gambling and Casino Control Commission Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Gambling and Casino Control Commission

**Salary**: $92,332 - $104,762

Occupation: Regulatory Governance and Compliance

Reference: VG/VG/GC3131

Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for two Complaints Officers to assist in the assessment and investigation of complaints lodged by members of the public with the VGCCC. If you are looking to develop your analytical skills and knowledge, and you enjoy a challenge and thrive in a varied environment, take a step up and come and join us.

**About the organisation**

The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act with integrity, respect others, make it happen, and act with courage and confidence” the VGCCC plays an important role in ensuring the integrity, safety and fairness of the gambling industry so that it delivers sustainable benefits to Victoria. Our culture is supportive and collaborative, fostering the growth and development of our people and provide great facilities with a work/life balance.

**The opportunity**

Reporting to the Manager, Complaints, these roles are responsible for assessing and investigating complaints that are lodged with the VGCCC to determine compliance with gambling legislation and with the VGCCC's expectations.

**Key responsibilities**
- Assist in the triaging of complaints lodged with the VGCCC
- Conduct jurisdictional assessments on complaints
- Request relevant information and conduct investigations of complaints
- Identify existing or potential risks of non-compliance or gambling-related harm arising from the assessment and investigation of complaints
- Initiate appropriate compliance and enforcement action using appropriate judgement and discretion, in response to identified breaches of laws, regulations or conditions and in line with VGCCC policies and procedures
- Prepare accurate and thorough recommendations, reports, briefing papers and correspondence on all investigation and compliance enforcement activity in accordance with operational procedures and policies.

**Who we are looking for**

The VGCCC is seeking applicants who have knowledge or experience in complaint handling and investigations, and who have experience and the ability to operate in a demanding work environment.

**Rewarding our employees is important to us, we provide**:

- competitive salary;
- challenging yet rewarding atmosphere that encourages success and growth;
- employee health and wellbeing initiatives and foster a work/life balance;
- inner city location;
- employee learning and development opportunities.

**Please note**: It is mandatory that you complete the questionnaire to be considered for this position.

Applicants may be required to undergo pre-employment screening as part of the recruitment process. For further information, please refer to the Victorian Public Sector Commission website pre-employment screening policy.

**Applications close 03 March 2024.


  • Complaints Officer

    1 month ago


    Melbourne, Australia City of Melbourne Full time

    **$83,741 + 11% Superannuation**: - **Permanent, full-time**: - **Great & supportive team!**: - **ADO / Employee Discounts Program / 365 Myki card** We are the City of Melbourne, a City of possibility and place to be bold and inspirational. We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a...

  • Complaints Officer

    1 month ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...

  • Complaints Officer

    4 weeks ago


    Melbourne, Australia Civica UK Ltd Full time

    An exciting Permanent role is available within CJS as a full-time **Complaints Officer** This role is full time permanent role and Internal role. As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence. You will need to clearly...

  • Complaints Officer

    4 weeks ago


    Melbourne, Australia Randstad Australia Full time

    Are you ready to take that next step?A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY. As an APS5/APS6 Complaints Officer you will be liaising with both internal and...

  • Complaints Officer

    4 weeks ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Are you ready to take that next step?A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY. As an APS5/APS6 Complaints Officer you will be liaising with both internal and...


  • Melbourne, Australia Karlka Recruiting Group Full time

    Contract until APS5 Complaints Handling Officer+ extensions - Federal Government Agency - Melbourne, Brisbane, Adelaide & Perth locations **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an APS5 Complaints Handling Officer. ***This position is located in their busy Melbourne, Brisbane, Adelaide &...


  • Melbourne, Australia Talent International Full time

    The opportunity Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 5 & 6 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in accordance with the Agency’s policies and procedures. APS6 Labour...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. **Roles** Multiple Complaints Handling...

  • Complaints Officer

    1 month ago


    Melbourne City Centre, Victoria, Australia Charterhouse Full time

    Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution serviceYou will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience Initial 3 month contract | CBD location You will be working for a leading transport...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **Secondment Until End of September** Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework. **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference...

  • Complaints Officer

    4 weeks ago


    Melbourne, Australia Victorian Gambling and Casino Control Commission Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/GC4057/2 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for a Complaints Officer to assist in the...


  • Melbourne, Australia Chandler Macleod Full time

    **Location*** - Melbourne, Victoria - **Category*** - Call Centre - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 29-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-160117-1 - **About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and...

  • Complaints Officer

    4 weeks ago


    Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full time

    About the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...


  • Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Part time / 12 months Organisation: Court Services Victoria **Salary**: $72,751 - $88,336 Occupation: Communications, Marketing and Media Reference: VG/JS0596 - Join the Legal and Complaints team in this newly created dedicated Complaints Support Officer role - This part time position is set commence in February 2023...


  • Melbourne, Australia DFP Recruitment Services Full time

    **Job description**: **The Organisation** *** This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or...


  • Melbourne, Australia Link Group Full time

    **Overview** As a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt. The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and...


  • Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Other / Ongoing Organisation: Health Complaints Commissioner **Salary**: $73,842 - $89,661 Occupation: Customer Service/Call Centre Reference: VG/DH/HCC/1711122 **Are you** - A clear communicator with excellent customer service skills? - Interested in supporting alternative dispute resolution and contributing to...


  • Melbourne, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several Victorian government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with...

  • Complaints Handling

    6 days ago


    Melbourne City Centre, Australia HAYS Full time

    APPLY NOW! BIG 4 CONSULTING FIRM- COMPLAINTS ROLE **Your new company** Looking for an exciting opportunity to work for a Big 4 consulting firm located in the heart of Melbourne's CBD? As a Complaints Handling Specialist, you will be part of a global leader in professional services, delivering innovative solutions to some of the world's biggest challenges. -...


  • Melbourne City Centre, Australia Court Services Victoria Full time

    A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards...