![Talent International](https://media.trabajo.org/img/noimg.jpg)
Aps5 Complaints Officer
4 weeks ago
australia melbourne contract up to au$55.24 per hour**Opportunity**
Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super.
This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.
**Roles**
Multiple Complaints Handling Officers at APS5 level working in a small, growing team. Your duties will include:
- Support the implementation, operation, and monitoring of complaints escalated from a Federal Agency
- Manage a caseload of complaints and incidents reported
- Engage with customers to respond to incidents and work with the Assistant Director to manage and escalate where required
- Identify trends and reports on incidents
- Support customers by educating them about the complaints and incidents handling function and mission
- Acquire all information necessary to process complaints
- Monitor incoming complaints and status to ensure high-risk complaints are escalated
**Requirements**:
- Australian Citizenship is mandatory
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds
- Due to Client requirements you must be an **Australian Citizen** to apply
**Apply
-
Complaints Officer
2 weeks ago
Melbourne, Australia HOBAN Recruitment Full timeOur client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution...
-
Aps5 Complaints Officer
3 weeks ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1678933524 **Contact** Samuel Beckett **Posted** 11 minutes ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity...
-
Aps5 Complaints Officer
1 week ago
Melbourne, Australia Talent International Full time**Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1682320373 **Contact** Samuel Beckett **Posted** about 1 hour ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your...
-
Aps5 Complaints Officer
6 days ago
Melbourne, Victoria, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hourOpportunityGreat 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super.This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.RolesMultiple Complaints Handling Officers at APS5...
-
Aps5 Complaints Officer
5 days ago
Melbourne, Victoria, Australia Talent International Full timeJob Details:LocationMelbourneSalaryUp to AU$55.24 per hourJob TypeFull TimeRefBBBH99760_ ContactSamuel BeckettPostedabout 1 hour agoOpportunityGreat 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super.This is your opportunity to improve Australia's largest healthcare reform since Medicare...
-
Aps5 Complaints Officers
3 weeks ago
Melbourne, Australia Chandler Macleod Full time**Location*** - Melbourne, Victoria - **Category*** - Executive - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 11-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159514-8 Our client is seeking to engage APS5 Complaints Officers._ - _ **_Location: MULTIPLE_**_(Canberra ACT, Penrith NSW, Paramatta NSW, Melbourne VIC,...
-
Aps5 Complaints Officer
3 weeks ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers...
-
Complaints Officer
5 days ago
Melbourne, Victoria, Australia HOBAN Recruitment Full timeOur client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex tocomplex work. Legislation, policies, procedures, standards, methodologies and precedents guide theposition as it manages and coordinates resolution of...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...
-
Aps5 Complaints Officer
6 days ago
Melbourne, Victoria, Australia Talent International Full timeaustralia melbourne contract up to au$55.24 per hourThe opportunityOur client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers in...
-
Aps5 Complaints Officer
2 weeks ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...
-
Aps5 Complaint Handling Officers
6 days ago
Melbourne, Victoria, Australia DFP Recruitment Services Full timeJob description:The Organisation***This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or services.***The...
-
Aps5 + Aps6 Complaints Officer's
2 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$55.24 - au$60.26 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...
-
Aps5 + Aps6 Complaints Officer's
6 days ago
Melbourne, Victoria, Australia Talent International Full timeaustralia melbourne contract au$ au$60.26 per hourOpportunityGreat full time hourly rate contract opportunities for an initial 12 months, paying $ Super & $ Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.Multiple...
-
Aps5 Complaint Handling Officers
2 weeks ago
Melbourne, Australia DFP Recruitment Services Full time**Job description**: **The Organisation** *** This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or...
-
APS5 + APS6 Complaints Officer's
2 months ago
Melbourne, Australia Talent International Full timeOpportunity Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. Multiple positions at both APS5 and APS6...
-
Complaints Handling Officer
2 months ago
Melbourne, Australia Karlka Recruiting Group Full timeContract until APS5 Complaints Handling Officer+ extensions - Federal Government Agency - Melbourne, Brisbane, Adelaide & Perth locations **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an APS5 Complaints Handling Officer. ***This position is located in their busy Melbourne, Brisbane, Adelaide &...
-
Ministerial Complaints Officer
2 weeks ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...
-
Aps4 and Aps5 Complaint Handling Officers
4 weeks ago
Melbourne, Australia DFP Recruitment Services Full time**Job description**: **The Organisation** *** This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or...
-
Complaints Officer
5 days ago
Melbourne, Victoria, Australia HOBAN Recruitment Full timeOur client is a prominent government agency with a strong commitment to improving the lives of individuals with disabilities and fostering an inclusive society. They work tirelessly to provide essential support and services to empower Australians with disabilities and their families.About the Role:We are seeking a skilled APS5 Complaints Officer to join our...