Complaints Officer

2 weeks ago


Melbourne, Australia Randstad Australia Full time

Are you ready to take that next step?

A range of opportunities exist in a Federal Government organisation including this rare Metro Melbourne position. There are various positions available.

AS THESE ARE FEDERAL GOVERNMENT ROLES - ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY.

As an APS5/APS6 Complaints Officer you will be liaising with both internal and external stakeholders to resolve moderately complex cases.

Responsibilities:

  • Resolving complaints at first point of contact
  • Assessing, recording and investigating enquiries
  • Contacting stakeholders to gather more information to support an argument
  • Escalating complaints to the relevant SME
  • Ensuring thorough record keeping and notes

    Key Skills:

    • Strong communication skills
    • Time management
    • Ability to work within a team
    • Ability to work across multiple systems

      Qualifications and Experience:

      • Experience in a complaints or contact centre position
      • Government experience (highly desirable)
      • Experience in the disability sector (highly desirable)
      • Working a MP Office, Parl Min Branch within Government
        • **Only Australian Citizens are eligible to apply for this Federal Government role.**

          Please note, all applicants requested for interview will be required to provide a referee check before interview. All successful applicants will be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.

          For a confidential discussion, please email me at mikaela.jurcic@randstad.com.au.

          At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


          skills

          Experience in complaints or working in a Ministerial or Parliamentary sector

          qualifications

          • Experience in the disability sector highly regarded

            education

            Secondary School/High School


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