Complaint Support Officer, Judicial Commission of
3 weeks ago
A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of judicial officers, both in and out of the court room. The Commission's Board is chaired by the Chief Justice of Victoria.
The hybrid model enables staff to work from home and in our newly fitted out office (close to the court-precinct) - where a calm, collaborative, collegiate workplace has been created. Access to state-of-the-art end-of-trip facilities make it easy to commute by bike or take a break during the day to exercise. A comprehensive well-being program is also available.
The Complaints Support Officer is a support liaison role for the Commission. The Complaints Support Officer works with the Complaints Officer as the first point of contact for enquiries and complaints from individuals or agencies that have been a party to a legal proceeding or have witnessed or are aware of a matter giving rise to a complaint.
The Complaints Support Officer will support the Complaints Officer to provide ongoing administrative management of enquiries and complaints received at the Commission. The incumbent will be expected to assist the small legal team at the Commission, external stakeholders, and complainants.
The Complaints Support Officer will also assist with the communication and educative functions of the Commission, by developing an understanding of Commission functions and the legal sector more broadly, including facilitating referrals to other agencies where appropriate.
How to apply
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
-
Melbourne City Centre, Australia Court Services Victoria Full timeA unique opportunity has arisen to work in the important field of judicial ethics and integrity, in a hybrid work environment where development and well-being is a high priority. The role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define the standards expected of...
-
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Part time / 12 months Organisation: Court Services Victoria **Salary**: $72,751 - $88,336 Occupation: Communications, Marketing and Media Reference: VG/JS0596B - Join the Legal and Complaints team in this newly created dedicated Complaints Support Officer role - This part time position is set commence in February 2023...
-
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Part time / until 9 August 2024 Organisation: Court Services Victoria **Salary**: $74,580 - $90,558 Occupation: Legal Reference: VG/JS0596A - Join the Legal and Complaints team in the role of Complaints Support Officer - This part time position is set commence in February/March 2024 until 9 August 2024 A unique...
-
Melbourne City Centre, Australia Court Services Victoria Full timeAbout the role A unique opportunity has arisen to work in the important field of judicial ethics and integrity, in hybrid work environment where development and well-being is a high priority. The newly created role supports the legal area of the Commission and the Director. The Commission seeks to promote public confidence in the courts and VCAT and define...
-
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Part time / 12 months Organisation: Court Services Victoria **Salary**: $73,842 - $89,661 Occupation: Administration/Secretarial Reference: VG/JS0597B - Join the Operations team in this newly created dedicated Operation Support Officer role with a focus on managing the Commissions exciting new Digital Transformation...
-
Complaints Officer
4 weeks ago
Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full timeAbout the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...
-
Complaints Officer
4 weeks ago
Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full timeAbout the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...
-
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...
-
Judicial Education Coordinator X 2, Judicial
6 days ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The College exists to inform and enrich the Victorian judiciary. Everything we do, whether in-person or online, is designed to impart deep knowledge and insight. We support judges, magistrates, coroners and tribunal members to develop the skills they need to perform at their best. College staff care about their work and are skilled at what they do....
-
Complaints Officer
4 weeks ago
Melbourne, Australia Victorian Gambling and Casino Control Commission Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/GC3131 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for a Complaints Officer to assist in the...
-
Complaints Officer
4 weeks ago
Melbourne, Australia Victorian Gambling and Casino Control Commission Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $92,332 - $104,762 Occupation: Regulatory Governance and Compliance Reference: VG/VG/GC3131 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for two Complaints Officers to assist in the...
-
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The College exists to inform and enrich the Victorian judiciary by providing ongoing education and professional development and support to judges, magistrates, coroners and tribunal members. Highly respected by the legal profession, the College helps judicial officers maximise every precious hour they can devote to education by carefully curating...
-
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Court Services Victoria **Salary**: $72,751 - $88,336 Occupation: Legal Reference: VG/MC2659 - Ongoing VPS3 role based at Melbourne Magistrates Court - Provide high-level administrative support - Training and development opportunities **About us** The Magistrates' Court of Victoria (MCV) is a...
-
Associate to Judicial Registrar Pedley, Supreme
4 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Court of Appeal is the highest court in Victoria and has jurisdiction to hear appeals from the Supreme Court Trial Division, the County Court and certain decisions of VCAT. The Court of Appeal Registry is responsible for the efficient and effective case management of civil and criminal appeals to resolution. The Judicial Registrar oversees...
-
Melbourne City Centre, Australia Court Services Victoria Full timeWe are seeking to appoint an associate to support his Honour Judicial Registrar Gurry at the County Court of Victoria, on a full-time, fixed term basis. Judicial Registrar Gurry sits principally in the General, Applications and Serious Injury Lists of the Common Law Division. The County Court of Victoria has original and appellate jurisdiction and is the...
-
Judicial Education Coordinator X 2, Judicial
6 days ago
Melbourne, Australia Court Services Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 1 x Ongoing and 1 x Fixed term until 31 March 2024 Organisation: Court Services Victoria **Salary**: $90,067 - $102,192 Occupation: Education and Training Reference: VG/DJ9846_JS0602 - Exciting opportunities to join the Judicial College of Victoria - Support the development and delivery of judicial...
-
Complaints Assessment Officer
4 weeks ago
Melbourne City Centre, Australia Victorian Inspectorate Full timeThe position requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, alternate dispute resolution or investigations role. A tertiary qualification in a relevant discipline such as social sciences, psychology, criminal justice, law, alternate dispute resolution or investigations...
-
Intake and Resolution Officer
4 weeks ago
Melbourne City Centre, Australia Department of Families, Fairness and Housing Full timeTHE ROLE Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under...
-
Complaints Officer
4 weeks ago
Melbourne City Centre, Australia Charterhouse Full time**Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**: - **Initial 3 month contract | CBD location** You will be working for...
-
Commission Secretariat
4 days ago
Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full timeAbout the organisation The VGCCC is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act with integrity, respect others, make it happen, and...
