Complaints Officer

2 weeks ago


Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH100257_1680058731

**Contact**

Daniel Clifford

**Posted**

about 5 hours ago

**The Client and Role**:
We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation industry for a short-term engagement. As the Complaints Officer you will be required to manage complaints from notification to resolution and communicate with internal and external stakeholders. The primary function of the role is to research and analyse facts and information, to formulate strategies and to facilitate a resolution.

***

**Responsibilities**:

- Perform investigations to determine the factors that contributed to the complaint and proposed resolution.
- Identify and agree rectification activities and drive through to implementation.
- Management and resolution of all cases within agreed service standards including preparation of formal response letters to members and the SCT.
- Facilitate the collation of documentation for cases within agreed service standards.
- Direct liaison with the Trustee for all cases in progress.
- Act as liaison between Legal Counsel, Client Services, and the Trustee on all cases in progress.
- Raise incidents on Scout where an incident is identified and work closely with the incident officer to support resolution of the item as it relates to the complaint response.
- Record all complaint information in systems and folders as per prescribed processes.
- Maintain integrity of data to aid in accurate, complete and timely provision of reports to internal and external stakeholders.

***

**Required Skills & Specialisms**:

- Tertiary qualification and RG146 compliance strongly advantageous.
- 3 to 5 years' experience in corporate superannuation preferred
- Experience in an operations compliance environment
- Strong knowledge of superannuation legislative and operational requirements
- Demonstrated analytical skills/problem solving skills
- Demonstrated communication skills including presentation, report writing and negotiation skills
- Ability to prioritise and manage multiple projects in a demanding work environment
- Ability to work independently and in a team environment without supervision.


  • Complaints Officer

    2 days ago


    Melbourne, Australia Civica UK Ltd Full time

    An exciting Permanent role is available within CJS as a full-time **Complaints Officer** This role is full time permanent role and Internal role. As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence. You will need to clearly...


  • Melbourne, Australia Karlka Recruiting Group Full time

    Contract until APS5 Complaints Handling Officer+ extensions - Federal Government Agency - Melbourne, Brisbane, Adelaide & Perth locations **About the company** Karlka Recruiting Group has partnered with a **Federal Government Agency** to engage an APS5 Complaints Handling Officer. ***This position is located in their busy Melbourne, Brisbane, Adelaide &...

  • Complaints Officer

    Found in: Talent AU C2 - 1 week ago


    Melbourne, Australia Charterhouse Full time

    Job details Location: Melbourne CBD Job Type: Temporary Discipline: Professional SupportReference: 110213 Posted: about 2 months ago Share this job Job description Work with a leading...

  • Ministerial Complaints Officer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Talent International Full time

    The opportunity Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in accordance with the Agency’s policies and procedures. APS5 Labour...

  • Ministerial Complaints Officer

    Found in: Talent AU C2 - 1 day ago


    Melbourne, Australia Talent International Full time

    The opportunity Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 5 & 6 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in accordance with the Agency’s policies and procedures. APS6 Labour...

  • Complaints Officer

    Found in: beBee S AU - 2 weeks ago


    Melbourne CBD, Australia Charterhouse Full time

    Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience Initial 3 month contract | CBD location You will be working for a leading...

  • Complaints Resolution Officer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Hudson Full time

    In this role, you will be investigating, reconciliating and writing assessments about complaints. This full time hybrid role is based in Melbourne Central, is a sweet 3 - 6 month contract with a possible extension starting asap. Job Details: 3- 6 Month Contract Possible extension Melbourne Central Close to public transport Attractive hourly rate of...

  • Complaints Officer

    4 days ago


    Melbourne, Australia Victorian Gambling and Casino Control Commission Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Gambling and Casino Control Commission **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/GC4057/2 Here at the Victorian Gambling and Casino Control Commission (VGCCC), we have an opportunity for a Complaints Officer to assist in the...

  • Complaints Officer

    Found in: beBee jobs AU - 2 weeks ago


    Melbourne City Centre, Victoria, Australia Charterhouse Full time

    Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution serviceYou will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience Initial 3 month contract | CBD location You will be working for a leading transport...

  • APS5 Complaints Officer

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia Talent International Full time

    The opportunity Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers in accordance with legislation. Labour Hire daily rate...

  • Complaints Officer

    4 days ago


    Melbourne City Centre, Australia Victorian Gambling and Casino Control Commission Full time

    About the organisation The Victorian Gambling and Casino Control Commission (VGCCC) is an independent statutory authority which regulates Victoria's gambling industry. The organisation licenses, informs and educates, monitors and enforces the gambling industry through a risk-based approach to regulation. Underpinned by its values of “work together, act...


  • Melbourne, Australia Link Group Full time

    **Overview** As a Complaints Early Resolutions Officer, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within 5 working days of receipt. The role identifies systemic and material issues and contributes to operational process improvements in order to drive improved member and...

  • Complaints Officer

    5 hours ago


    Melbourne, Australia Office of the Ombudsman Victoria Full time

    Location: Melbourne | CBD Job type: Other / fixed-term & ongoing roles available Organisation: Office of the Ombudsman Victoria **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/SF/ER/1707456 The Victorian Ombudsman is seeking to employ a VPS 5.1 Complaints Officer who can work with the Statutory Functions team in...

  • Complaints Officer

    5 hours ago


    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a VPS 5.1 Complaints Officer who can work with the Statutory Functions team in either a fixed term or ongoing capacity. **Available opportunities**: - VPS 5.1 - $91,418 to $103,725 - plus 10.5% employer superannuation contribution **You will bring to this opportunity**: - High service work ethic - An interest...


  • Melbourne, Australia Link Group Full time

    **Overview** As a Complaints & Resolution Specialist, you will be responsible for: investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes, on behalf of the Trustee Offices. You will be responsible for achievement of organisational, client and team targets within set timelines ensuring standards...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$55.24 - au$60.26 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...

  • Customer Advocacy Complaints Manager

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia HSBC Full time

    Job descriptionSome career choices have more impact than others. At HSBC we exist with the purpose of...

  • APS5 + APS6 Complaints Officer's

    Found in: Talent AU C2 - 4 days ago


    Melbourne, Australia Talent International Full time

    Opportunity Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. Multiple positions at both APS5 and APS6...


  • Melbourne, Australia Asia Pacific Full time

    **The Opportunity**: Newly created role! We are seeking an experienced Complaints Resolution Manager to effectively manage and resolve all Simply Energy customer complaints. You will lead by example and liaise with internal and external stakeholders to deliver process improvements and the delivery of exceptional customer service in complaint handling with a...

  • Customer Advocacy Complaints Manager

    Found in: Talent AU C2 - 2 weeks ago


    Melbourne, Australia HSBC Full time

    Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and...